Senior Onboarding Governance & Operating Model Consultant

Key Responsibilities

Onboarding Governance Framework

• Design and implement enterprise onboarding governance frameworks.
• Define onboarding policies, standards, and compliance controls.
• Establish onboarding stage-gate processes and approval workflows.
• Develop accountability models and RACI matrices for onboarding activities.
• Monitor onboarding KPIs, SLAs, and performance dashboards.
Ensure alignment between onboarding processes and enterprise operating model.

Program & Project Oversight

• Govern onboarding streams within large transformation programs.
• Manage onboarding-related risks, issues, and escalations.
• Align onboarding milestones with overall program timelines.
• Provide executive reporting and decision-support insights.
Lead cross-functional onboarding steering forums.

Operating Model Alignment

• Align onboarding processes with Target Operating Model (TOM).
• Define roles, responsibilities, and decision rights across business units.
• Standardize onboarding workflows across regions/functions.
Support operating model transitions during transformation initiatives.

Business Management & Performance

• Ensure onboarding processes support strategic workforce and business objectives.
• Track benefits realization and onboarding value metrics.
• Drive continuous improvement across onboarding lifecycle.
• Conduct onboarding maturity assessments and recommend improvements.

Required Qualifications & Experience

• 11+ years of experience in Governance, Program Management, Business Management, or Operating Model Design.
• Proven experience designing enterprise onboarding or process governance frameworks.
• Strong background in Project/Program Management within complex organizations.
• Experience working within PMO, Strategy, or Transformation Offices.
• Strong stakeholder management and executive communication skills.
• Experience operating in cross-functional, matrixed environments.