Senior Operations Executive

About the job

About us/Company overview: mCaffeine is India’s 1st caffeinated personal care brand with an exciting range of Caffeinated products for young and aspiring millennials. We believe in Confidence over all skin & body biases. Redefining the age-old notions of beauty associated with colour, we never sell insecurities. We have vowed not to make fairness products. At mCaffeine beauty has no colour or gender. It's about you. You are a revolution, a culture, a routine, a high, and essentially now - a Lifestyle. You are Bold, Young and Confident.

Come, join the pack!

Job Summary:

We are looking for a detail-oriented and proactive Operations Executive / Senior Operations Executive with experience in B2B operations within the Personal Care or FMCG industry . The ideal candidate will have hands-on experience in key account management , purchase order (PO) processing , Goods Receipt Note (GRN) tracking , and overall coordination with internal and external stakeholders for seamless supply chain execution.

Key Responsibilities:

B2B Operations Management:

• Manage end-to-end order processing for institutional and B2B clients.
• Coordinate with sales, warehouse, logistics, and finance teams to ensure timely order fulfillment.

Key Account Management:

• Serve as the single point of contact for key accounts, ensuring high service levels.
• Build strong relationships with clients and internal stakeholders to ensure smooth operations.
• Address and resolve client queries, operational issues, and delivery concerns promptly.

PO & GRN Handling:

• Create and manage Purchase Orders (POs) in the system as per internal team requirements.
• Track Goods Receipt Notes (GRN) to ensure timely and accurate delivery and invoicing.

Inventory & Logistics Coordination:

• Monitor inventory levels and coordinate with warehouses for stock availability.
• Collaborate with logistics for timely dispatch and delivery of orders.

Reporting & Documentation:

• Maintain accurate documentation of all operational activities.
• Generate and share periodic reports on order status, GRN, and PO status with stakeholders.

Key Requirements:

• Bachelor’s degree in Business Administration, Supply Chain, or related field.
• 2–5 years of experience in operations management, preferably in the FMCG or Personal Care sector.
• Experience in handling B2B key accounts and managing PO/GRN workflows .
• Strong communication, coordination, and interpersonal skills.
• Proficiency in MS Excel, ERP systems (SAP, Oracle, etc.), and order management tools.
• Ability to work in a fast-paced environment and manage multiple priorities.