Senior Operations Leader - Middle Mile

Job description:

Purpose of the Job

The Middle Mile Supervisor is responsible for managing and overseeing middle mile transportation operations between hubs, fulfillment centers, and distribution points. The role ensures timely, cost-efficient, and secure movement of shipments while maintaining service level agreements (SLAs), fleet utilization, and compliance with operational standards.

Job Description

• Supervise daily middle mile transportation operations between sorting Center and distribution Teams.
• Monitor linehaul schedules, departures, arrivals, and transit times to ensure SLA compliance.
• Coordinate with last mile teams, fleet providers, and control tower to resolve delays or operational issues.
• Manage fleet utilization, vehicle capacity planning, and route optimization.
• Track shipment movement, scan compliance, and exception handling (delays, damages, shortages).
• Ensure drivers’ adherence to safety regulations, company policies, and operating procedures.
• Prepare daily, weekly, and monthly performance reports (on-time performance, cost, utilization).
• Support peak planning, volume forecasting, and contingency plans.
• Investigate incidents, delays, or losses and provide root cause analysis with corrective actions.
• Assist in vendor management and performance evaluation of transport partners.

Job Requirements - Experience and Education

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field.
• 3–5 years of experience in transportation, middle mile, linehaul, or logistics operations.
• Strong knowledge of fleet operations, routing, and transportation planning.
• Experience with TMS, WMS, or logistics tracking systems.
• Ability to analyze data and prepare operational reports.
• Strong leadership and coordination skills
• Problem-solving and decision-making under pressure
• Excellent communication and stakeholder management
• Time management and multitasking
• Data-driven mindset
• Supervise daily warehouse activities and staff shifts
• Ensure accurate receiving, put-away, picking, and dispatch of inventory
• Monitor inventory accuracy and conduct cycle counts
• Enforce warehouse safety standards and operational SOPs
• Coordinate with transportation and operations teams for timely dispatch
• Track warehouse KPIs such as productivity, accuracy, and SLA performance
• Train, evaluate, and discipline warehouse staff when required
• Identify and implement process improvements to increase efficiency

Work Location: 6th of October Industrial Zone