Senior Operations Manager

Key Responsibilities:

• Qualifications Experience
• Graduate with 9 12 years of experience in Quote to Cash and Logistics Transportation services and Transportation documentation
• Must have strong domain expertise in Quote to Cash and logistics functions
• Good to have if he she has industry experience of both BPO and Petro chemicals industry
• Should have executed few transformation projects in his her current or previous role
• Exposure to Inventory Management allocation processes customer dispute resolution and query handling is beneficial
• Key Skills Expertise
• Strong communication skills with the ability to manage relationships across internal and external stakeholders
• Comprehensive understanding of SLA frameworks and proven ability to manage escalations
• Skilled in conducting Root Cause Analysis RCA and driving corrective and preventive actions
• Advanced proficiency in SAP and Power BI
• Well versed in Microsoft Office tools Excel Word PowerPoint Outlook
• Work Environment
• Must be open to working in rotational shifts APAC EMEA US
• Required to work on site on all working days

Preferred Skills:

S&F->SUPPLY CHAIN PLANNING ( Vendor Management); INVENTORY PLANNING; INSIDE SALES; MDM