Senior Operations Manager

RiseUp Group is hiring on behalf of its multinational client.

Job Summary:

The Operations Manager is responsible for the performance of the customer service and warehouse team. The Operations Manager will manage the supervisors in each department and work to streamline processes, manage workloads, and ensure cross-functional collaboration, and operational excellence.

Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices.

Responsibilities:

• Improve the operational systems, processes, facilities and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning
• Ensuring that CSRs are responding to customers on a timely manner
• Ensuring that all inbound shipments are received on time
• Ensuring that all outbound shipments are sent to customers on time
• Play a significant role in supporting long-term planning, including initiatives geared towards achieving operational excellence
• Fulfilling Free Zone Authority related requirements (where applicable i.e., UAE and NA)
• Ensure that the Finance department requests are resolved and communicated in a timely manner to internal and external parties
• Increase the effectiveness and efficiency by providing support services e.g., proFITs, Expedites, certifications etc., for other internal functions (CS, ES, Sales, and Quality)
• Handle internal employee complaints in cooperation with HR
• Assist annual financial audits with requested Sales order and Customer purchase orders
• Handle customer key accounts and Export licenses
• Be the contact point between the corporate office and our Company and communicate any and all changes/news introduced from Swagelok corporate
• Assist in reviewing Project documents
• Processing ServiceNow and CAPS*
• Raising basic & Full service expedites
• Raising Business Cases with Swagelok Corporate**
• Assisting the team in closing corrective actions
• Handling complaint logs
• Conducting direct reports performance reviews (mid-year, interim, and year-end)
• Drive accountability throughout the organization
• Sales support – responsible for providing support to Sales teams related to systems issues, pricing, customer service concerns, and other issues
• Responsible for interviewing and hiring of operational department associates
• Responsible for providing support to Quality team to help conduct audits and implement quality initiatives
• Responsible for managing the NOC log***
• Responsible for creating and/or supervising the creation of Business partners in SAP B1
• Responsible for creating and/or supervising Vendor registration**
• Making sure teams KPI’s are being met

(*UAE only)

(**UAE and NA only)

(***UAE and KSA only)

Job Requirements

• English fluency is a MUST
• Logistics, Warehousing, Facility Management, Oil and Gas, Shipping experience is a MUST
• SAP experience is a MUST
• Bachelor’s degree
• Management and/or significant supervisory experience
• Ability to work independently and as part of a team
• Customer service focus with prompt response time to customer needs
• Superbly skilled in verbal and written communication skills
• Strong computer skills and prior experience with a CRM database
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to act with integrity, professionalism, and confidentiality
• Proficient with Proficient in Microsoft business applications (Word, Excel, PowerPoint, and Outlook)

Work Schedule: This is a full-time position, typically working 40 hours per week 8 hours a day Sunday through Thursday. After the successful completion of the initial 90-day period or once the associate demonstrates the ability to work independently, there is flexibility to work remotely one day per week.

Work Environment: This position operates in a professional office environment.

Physical Requirements: This position is primarily sedentary and involves extensive use of computers. The associate must be able to sit for extended periods of time, focus on a computer screen, and perform repetitive tasks such as typing and data entry. Occasional walking, standing, or lifting of office materials (typically up to 10 lbs.) may be required

Travel Requirements: Little to no travel is expected for this position. Occasional travel to other company offices may be required, depending on business needs (Once a week to office in Ismailia).

Disclaimer:

This job description is intended to provide a general overview of the position and does not include every task or responsibility that may be required. Duties and responsibilities may change based on business needs. Employment is at-will, unless otherwise stated in a written agreement, and complies with all applicable federal and New Jersey state laws.

Application Question(s):

• Rate your English fluency from 1 to 5. Where 1 is A1 and 5 is C1 fluency.
• How many years of experience do you have in Facility Management, Supply Chain, Industrial Operations?
• How long is your notice period?
• What makes you the ideal candidate for this position?
• What is your REQUESTED NET salary in USD?

Work Location: In person