Senior Operations Specialist

Role Overview:

We are looking for a driven and detail-oriented Senior Operations Specialist to lead the day-to-day execution and continuous improvement of Chef On Demand’s operational processes. You will manage everything from chef coordination and logistics to customer satisfaction and performance monitoring.

This is a core operational role, offering the opportunity to shape and scale a new service from the ground up.

Responsibilities:

• Manage daily operations of the Chef On Demand service, including order fulfillment and chef availability scheduling.
• Monitor KPIs for service quality, timing, cancellations, and customer satisfaction; identify friction points and recommend continuous improvements.
• Develop SOPs and operational playbooks to guide service execution.
• Identify inefficiencies and implement scalable, data-driven solutions.
• Own the customer journey operationally and resolve issues in real time.
• Collaborate with Customer Support for smooth issue handling and feedback loops.
• Coordinate with Talent to onboard, train, and schedule chefs to ensure there is always enough supply to meet demand.
• Ensure chefs are fully equipped with tools, uniforms, and are well-prepared to deliver a stellar customer experience.
• Oversee logistics and liaise with vendors/internal teams for supply needs.

Qualifications:

• 2–5 years of experience in operations, logistics, or service delivery.
• Background in marketplace operations and/or a startup environment is a plus.
• Strong organizational and execution skills.
• Data-driven approach with the ability to build dashboards and analyze performance metrics.
• Excellent communication skills in both Arabic and English.
• Willingness to work non-traditional hours (evenings, weekends, holidays) as needed.