FIND_THE_RIGHTJOB.

Senior Operations Support Analyst

Ontario, United States

At Heritage Grocers Group, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another.

Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You will be part of a team that genuinely cares about helping you succeed, and you will work alongside talented colleagues, while making a difference in our communities.

POSITION SUMMARY:
The Senior Operations Support Analyst - focuses on building and maintaining store labor budgets, conducting workforce cost analysis, and delivering actionable insights to leadership. This role partners with the Workforce Manager and cross-functional teams to manage wage structures, develop advanced labor models, and prepare executive-level presentations that support strategic decision-making.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The essential duties and responsibilities of this position include, but are not limited to, the following:

Planning & Budgeting

Develop and maintain store labor/store budgets in alignment with operational and financial targets.
Support Workforce Manager in building labor forecasts, staffing models, and headcount plans.
Conduct wage compression analysis, wage band management, and labor cost impact reviews.

Data Gathering & Analysis

Collect, validate, and consolidate labor, payroll, retail data and operational data from multiple systems.
Perform in-depth analysis of workforce metrics (e.g., hours, sales per labor hour, average hourly rate, overtime trends) and retail to identify risks and opportunities.
Generate actionable insights for senior leadership through clear reporting and data storytelling.

Executive Reporting & Presentations

Create (supporting documentation) high-quality PowerPoint decks and executive-level presentations for the Executive Team
Summarize P&L results and labor performance once financials are published, highlighting variances against forecast/budget.
Support cross-functional presentations with labor and workforce insights tailored for board-level and executive meetings.

Collaboration & Support

Partner with the Workforce Manager, Workforce Specialists, Finance, and Operations to ensure accuracy of labor budgets and analysis.
Provide analytical and project support on workforce initiatives, wage band updates, and headcount optimization strategies.
Assist with special projects, workforce initiatives, and ad-hoc reporting requests from leadership.

Continuous Improvement

Identify opportunities to streamline workforce and retail reporting, budgeting, and presentation processes.
Recommend process enhancements and develop standardized tools/templates for recurring analysis.
Ensure consistency, accuracy, and clarity across all workforce/retail reports and executive deliverables.

SKILLS AND QUALIFICATIONS:

Bachelor's degree or equivalent, preferred.
3-5 years of related experience (grocery or retail preferred).
Proficient in Power Platform; with an emphasis on Power BI and Power Query and connecting and transforming multiple data source types.
Exemplary SQL skills for querying and working with data tables; this role does not involve database ownership.
Advanced Excel capabilities & proficiency with PowerPoint.
- Excel with Business Intelligence Integration
- Excel Power User- Ability to develop automated dashboards and advanced labor models.
Broad knowledge of different analytical methods, approaches and tactics.
Ability to understand and explain the underlying business meaning and drivers to explain the data.
Strong presentation and communication skills to deliver findings and recommendations to various levels of management.
Strong organization to prioritize and track all work and action items with minimal supervisory oversight.
Adaptable to changing business conditions and ambiguity.

PHYSICAL DEMANDS AND WORK CONDITIONS:
The physical demands and work conditions below represent those that must be met to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:

While performing the duties of this job, the employee is regularly required to sit, stand, and use the hands to handle objects, tools, or controls.
Successful performance requires vision abilities that include close vision and the ability to adjust focus.
The work environment is typical of an office. The noise level ranges from quiet to loud.
LIFTING: Ability to lift up to 10 lbs.

IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.

Disclaimer:

Pay Scale $80k-$90K annual salary

The pay scale above is the salary or hourly wage range that the Company reasonably expects to pay for this position.

Within this range, individual pay is determined by location and other factors including, but not limited to, specific skills, relevant work experience, and relevant education and/or training. This information is provided to applicants in accordance with California Labor Code § 432.3 and state and local minimum wage standards.

Compensation: $80k-$90K

Similar jobs