Senior Operator

Support and coordinate SSOC operations by handling critical incidents, supervising operators during shifts, monitoring systems, and ensuring rapid communication and escalation during emergencies.

Key Responsibilities

• Receive and manage emergency and non-emergency calls.
• Perform incident triage and prioritization.
• Dispatch appropriate response teams.
• Operate hospital command and control systems:
  • SCS
  • CAFM
  • Vocera
  • DATIX
  • EQ2
  • Fire Alarm Systems
• Monitor CCTV/security alerts and temperature monitoring systems.
• Coordinate ambulance and inter-facility transfers.
• Handle ED trauma alerts and emergency notifications.
• Escalate unresolved incidents.
• Maintain communication logs and voice recordings.
• Assist the Supervisor with reporting and shift handover.
• Guide junior operators during peak incidents.

Qualifications

• Diploma or Bachelor degree preferred.
• 3–5 years experience in healthcare call center, dispatch, security operations, or emergency command center.
• Experience in hospital environments preferred.

Technical Skills

• Strong computer literacy.
• Experience with command/control systems and surveillance applications.
• Incident tracking and dispatch systems.