Senior Patient Call Representative

• 
  Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion

• • Pre-registers patients prior to appointment or procedure over the telephone, which includes obtaining accurate history, including family and social histories, allergies, previous surgeries, medications, etc. and accurately and efficiently recording in the patient record.
  • Updates information and maintains permanent record of patient accurately and efficiently.
  • Answers patient questions and inquiries regarding appointments and procedures as appropriate.
  • Maintains a consistent level of patient contacts consistent with communicated departmental goals.
  • Places a high priority on and maintains strict confidentiality in all situations.
  • Participates in professional development activities and maintains applicable professional affiliations and certifications as required.
  • Attends and participates in required organizational meetings and committees as requested.
  • Perform additional related duties as assigned.

Education, Experience and Certification/License Requirements

Completion of a Medical Assisting program preferred. Certification as a Medical Assistant by the American Association of Medical Assistants or a similar organization preferred. One to two years’ professional experience in a clinical setting preferred.

Knowledge, Skill, and Ability Requirements

• Clinical – Ability to and experience with providing patient care in a clinical setting, understanding of examination and diagnostic best practices, assisting in medical treatments, administering medications, taking vital signs, etc.
• Safety – Knowledge and Understanding of common safety hazards and conditions present in a clinic environment and ability to establish a safe work environment.
• Interpersonal Skills – Demonstrates sensitivity to the needs and feelings of others, looks for ways to help people, pitches in to help others, demonstrates respect for the opinions and perspectives of others, and develops effective relationships with diverse personalities.
• Professionalism – Projects a professional image, demonstrates a positive attitude towards work, takes pride in one’s own work and the organization, and deals calmly and effectively with stressful situations.
• Integrity – Treats other with fairness and respect, takes responsibilities for accomplishing work goals within accepted timeframes, and accepts responsibility for one’s own decisions and actions.
• Initiative & Self-Motivation – Goes beyond routine demands of the job, takes initiative in seeking out new work challenges and solutions for the organization, assists others who have less experience or have heavy workloads, persists and expends extra effort to accomplish tasks even when conditions are difficult or deadlines are tights and is able to multitask.
• Dependability & Reliability – Behaves consistently and predictably, demonstrates responsibility and dependability in fulfilling obligations, follows through on commitments and consistently meets deadlines, and arrives on-time and consistently for scheduled shifts.
• Customer Service – Is pleasant, courteous and professional when dealing with internal or external customers/patients, demonstrates a calm and empathetic demeanor when dealing with hostile customers/patients, and provides prompt, efficient and personalized assistance to customers/patients.
• Communication – Expresses information in a logical and organized manner, addresses information to individuals or groups taking into account the audience and nature of information, and able to clearly communicate in verbal and written form.
• EMR/EHR – Experience with and knowledge of electronic practice management and electronic health records systems, including ability to navigate systems with training, entering patient information in a timely and accurate manner, keeping up-to-date on latest system changes and updates.