FIND_THE_RIGHTJOB.
SENIOR PATIENT EXPERIENCE ADVISOR.
Al Khobar, Saudi Arabia
Job Title
SENIOR PATIENT EXPERIENCE ADVISOR.
Job Family
Function
COO
Job Code
30009166
Reports to Job
CPH of assigned area
Job Description Summary
The Senior Patient Experience Advisor is tasked with enhancing the patient experience by implementing and maintaining patient.-centric initiatives. This role supports strategic objectives and involves performing tactical tasks to improve service delivery processes. The Specialist collaborates with cross.-functional teams to ensure patients receive high.-quality care and support throughout their healthcare journey.
Strategic Roles & Responsibilities %
00
Strategic Roles & Responsibilities
Operational Roles & Responsibilities %
100
Operational Roles & Responsibilities
- Execute and maintain routine patient engagement activities including surveys and feedback collection to gather insights on patient satisfaction and areas for improvement
- Support effective communication channels with patients ensuring timely and accurate information dissemination regarding appointments procedures and followup care
- Assist in the implementation and monitoring of service improvement plans aimed at enhancing the quality of care and patient satisfaction
- Collaborate with healthcare providers administrative staff and other departments to address patient concerns ensuring a cohesive approach to patient care
- Participate in the development and delivery of training programs for staff to promote patientcentered care practices and improve service delivery
- Ensure all patient interactions and feedback are accurately documented and maintained in the patient records system for future reference and analysis
Minimum Education Required
Bachelor’s degree in Healthcare Administration, Nursing, or a related field.
Professional Certifications Required
SCFHS Patient Experience Certification
Years of Experience
Minimum 7 years of experience in patient services or a related field.
Languages
English:Fully Proficient ; Arabic:Fully Proficient
Functional Competencies
- Due Diligence
- Audit Reporting
- Data Collection
Core Competencies
- Excellence
- Integrity
- Accountability
- Cybersecurity
- Person-Centered Care
Acknowledgement
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Addendum Title
No
Supplemental Work/Experience/Education Information
N/A
Addendum Description
N/A
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