Senior People Operations specialist

Who Are We?

Foodics is a leading restaurant management ecosystem and payment technology provider, founded in 2014 with headquarters in Riyadh and offices across 5 countries (UAE, Egypt, Jordan, Kuwait). We serve customers and partners in over 35 countries worldwide. Our products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies emerging from the MENA region.

Job Summary

We are looking for a detail oriented and proactive Senior People Operations Specialist to be the cornerstone of our People & Culture function in Riyadh. You will own the entire employee lifecycle, ensuring smooth operations from onboarding to offboarding, maintaining impeccable compliance with Saudi labor laws and fostering a positive employee experience.

Responsibilities Employee Lifecycle

• Own the end to end employee journey, including preparing and issuing legally compliant employment contracts and amendments.
• Manage comprehensive onboarding and orientation programs, ensuring a stellar first day experience.
• Administer employee status changes, handling promotions, transfers, and related documentation.
• Conduct offboarding procedures including exit interviews, final settlements, and issuance of experience certificates.
• Manage all employment related letters and documentation with the highest level of accuracy and confidentiality.

Payroll & HRIS Management

• Prepare, verify, and submit accurate payroll inputs (attendances, leaves, adjustments) for timely, error free monthly payroll processing.
• Own the administration of employee benefits programs, with responsibility for medical/health insurance: manage policy renewals, employee additions/deletions, dependent updates, and serve as the primary liaison for employee claim inquiries and troubleshooting.
• Maintain and audit employee data in the HR Information System (HRIS), ensuring data integrity and serve as the go to expert for system configuration, reporting, and queries.
• Coordinate with finance to ensure accurate accounting and disbursement of payroll.

Compliance & Legal Adherence

• Ensure 100% compliance with all Saudi labor laws and regulations.
• Handle mandatory social insurance registrations, contributions, and filings, and manage interactions with the labor office.
• Regularly review and update HR policies, handbooks, and employment templates to reflect current legal requirements.
• Proactively stay updated on legal changes impacting employment, benefits, and payroll.
• Manage government inspections, audits, and surveys, preparing all necessary documentation and serving as the point of contact.
• Maintain meticulous records for all compliance related activities.

Policy Development & Process Improvement

• Contribute to developing, reviewing, and updating HR policies and procedures in line with legal mandates and industry best practices.
• Identify opportunities for automation, integration, and efficiency within the people operations framework to enhance service delivery and accuracy.
• Document and standardize all operational processes and workflows.

Employee Engagement & Support

• Collaborate with managers and the People team to coordinate local team building activities and engagement initiatives.
• Serve as a trusted primary point of contact for employee inquiries regarding policies, benefits, payroll, and general HR matters.
• Foster a culture of trust and transparency through clear and compassionate communication.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 3+ years of proven experience in People Operations, HR Generalist, or HR Operations with a strong focus on payroll, benefits, and compliance.
• In depth, hands on experience with mandatory social insurance programs and labor office procedures.
• Extensive experience administering group medical insurance policies (additions, deletions, claims support).
• High proficiency with HRIS platforms and payroll software; strong Excel/Google Sheets skills.
• Comprehensive and up to date knowledge of local labour laws, employment standards, and statutory benefits requirements.
• Exceptional attention to detail, organizational skills, and a commitment to data accuracy and confidentiality.
• Excellent communication and interpersonal skills, with the ability to explain complex information clearly.
• Proactive, solution oriented mindset with the ability to manage multiple priorities in a fast paced environment.
• High proficiency with government platforms Qiwa, Muqeem, Muddad, GOSI, Ministry of Human Resources, Riyadh Chamber.
• High level of integrity and professional ethics.

Desired Traits

Strong interpersonal and communication skills
Detail-oriented with strong organizational abilities

Benefits

• Inclusive and diverse culture that encourages innovation and flexibility (in offices)
• Highly competitive compensation packages, including bonuses and potential shares
• Personal development: regular training and an annual learning stipend
• Autonomy, mentoring, and challenging goals that create opportunities for growth
• Talented team of over 30 nationalities across 14 countries