Senior People & Process Consultant

Key Responsibilities

Organizational & People Governance

• Design and optimize organizational structures aligned with strategic objectives.
• Develop and implement RACI matrices and accountability frameworks.
• Define role clarity, decision rights, and reporting structures.
• Lead workforce alignment initiatives across business functions.
Establish performance governance and people KPIs.

Operating Model & Organizational Effectiveness

• Design and implement Target Operating Models (TOM).
• Align people structures with business strategy and operational goals.
• Conduct organizational assessments and recommend restructuring initiatives.
• Improve cross-functional collaboration and communication models.
Support change management during transformation programs.

Process Excellence & Optimization

• Analyze, map, and redesign end-to-end business processes.
• Implement process governance frameworks and standard operating procedures (SOPs).
• Drive continuous improvement initiatives.
• Establish process KPIs and performance monitoring dashboards.
Ensure integration between people structures and process workflows.

Transformation & Business Management Support

• Support enterprise transformation initiatives through people and process alignment.
• Facilitate workshops with senior stakeholders to define operating standards.
• Identify gaps in process maturity and implement corrective action plans.
• Promote best practices in business management and operational excellence.

Required Qualifications & Experience

• 11+ years of experience in Organizational Design, Business Process Management, or Enterprise Transformation.
• Strong expertise in operating model development and workforce alignment.
• Experience leading process reengineering initiatives.
• Strong stakeholder management and executive communication skills.
• Proven ability to work across cross-functional teams in complex organizations.