Senior Pre Sales Consultant- CCM & Digital Engagement

• Participate in customer meetings to understand business needs, regulatory requirements, and technical expectations.
  
• Present product capabilities, competitive differentiation, and domain-relevant value propositions.
  
• Deliver customized demonstrations of the FCI VARTA CCM platform and related modules.
  
• Conduct fit–gap assessments to match customer requirements with product capabilities.
  
• Support EOI/RFI/RFQ/RFP/SOW processes, technical questionnaires, and compliance documentation.
  
Engage with BFSI clients to articulate solution value and drive deal conversions.

• Translate functional and technical requirements into robust solution architecture (HLD & LLD).
  
• Develop workflows, integration diagrams, scalability architecture, and deployment models (Cloud/On-Prem).
  
• Define infrastructure sizing, API/microservices integration strategy, and data flow design.
  
• Provide cloud infra inputs across major CSPs (AWS, Azure, GCP – IaaS & PaaS).
  
Ensure alignment between proposed solutions, product roadmap, and technical feasibility.

• Own end-to-end execution of PoCs including planning, setup, tracking, and closure.
  
• Work with engineering teams to configure templates, communication journeys, rules, and automation workflows.
  
Showcase technical success metrics and demonstrate measurable business impact.

• Prepare technical proposals, functional specifications, effort estimates, SOW inputs, and BOMs.
  
• Develop customer-facing collateral including architecture decks, demo scripts, PoC plans, and ROI documents.
  
• Document and articulate business and functional requirements for internal stakeholders.

• Sales – for opportunity planning, workshops, and bid support
  
• Product – for enhancement inputs and competitive benchmarking
  
• Delivery – for solution feasibility and validation
  
Marketing – for technical content, case studies, and solution narratives

• Maintain deep knowledge of CCM, Cpaas, MarTech, CRM, and digital engagement ecosystems.
  
• Stay updated on BFSI industry regulations, compliance, market trends, and communication technologies.
  
• Provide internal training and enablement for sales, consulting, and field teams.
  
• Influence product roadmap through market feedback and prospect interactions.

Requirements

• Bachelor’s degree in engineering, Computer Science, or related field.
  
• 7–12 years in Presales / Solution Consulting in CCM, Cpaas, MarTech, CX, or BFSI applications.
  
• Willingness to travel for client meetings, PoCs, workshops, and onsite engagements.
  
• Strong domain expertise across Banking, Financial Services, Insurance, NBFC sectors.
  
• Experience in communication systems within MarTech, Cpaas, or CCM environments.
  
• Ability to operate effectively in ambiguous, dynamic business environments.
  
• Strong documentation, proposal writing, and solution storytelling skills.
  
• Proven capability in analyzing BFSI business processes and mapping them to product workflows.
  
• Exceptional customer-facing communication, presentation, and storytelling abilities.
  
• Strong experience in RFP/RFI responses, bid defense, and technical documentation.
  
• Strong experience in RFP/RFI responses, bid defense, and technical documentation.
  
• Strong understanding of CCM systems, communication platforms, Cpaas, MarTech, and digital experience solutions.
  
• Hands-on experience with REST APIs, microservices, webhooks, integration frameworks, and container deployments (Docker/Kubernetes).
  
• Ability to design HLDs/LLDs, integration architecture, data flow diagrams, and deployment models.
  
• Experience with cloud platforms (AWS/Azure/GCP) compute, storage, networking, and security.
  
• Exposure to template design tools (FCI Designer, Exstream, Smart COMM, Quadient, etc.).
  
• Fundamental understanding of DevOps, CI/CD pipelines, and cloud-native deployments.

Benefits

• Cashless medical insurance for employees, spouses, and children
  
• Accidental insurance coverage
  
• Life insurance coverage
  
• Five-day work week
  
• Company-paid lunch
  
• Company-paid transportation
  
• Access to online learning platforms such as Udemy.
  
• Retirement benefits including Provident Fund (PF) and Gratuity
  
• Sodexo benefits for income tax savings
  
• Paternity & Maternity Leave Benefit
  
• National Pension Saving