Senior Principal Consultant-OFSAA Support

As an L3 Support Analyst , you will take ownership of high-priority application incidents, provide technical leadership, and deliver permanent solutions for OFSAA implementations post go-live. You will lead RCA efforts, troubleshoot complex issues, and contribute to the continuous stability and enhancement of critical financial systems used by global banks. This is a highly visible role requiring strong hands-on experience in OFSAA, Oracle technologies, and production support.

3. Key Responsibilities

• Act as the primary escalation point for application incidents, especially Severity 1 issues.
• Analyze and resolve complex production issues by working across L1/L2/L3 , development, and QA teams.
• Lead Root Cause Analysis (RCA) and implement corrective/preventive actions.
• Debug and monitor OFSAA batch processes , application logs, and backend services.
• Participate in ITIL-aligned processes such as Incident, Problem, and Change Management.
• Design and verify deployment plans, including rollback and recovery strategies.
• Maintain and contribute to documentation for known issues and troubleshooting procedures.
• Support client interactions and audits related to production environment compliance.
• Enhance monitoring/alerting frameworks to improve system observability.
• Participate in on-call rotations to support 24/7 system availability.
  

4. Qualifications & Skills

Mandatory:

• Bachelor’s degree in Computer Science, IT, or related field.
• 5+ years of experience in L3 support for OFSAA or similar analytical products in the banking domain .
• Proficiency in Oracle SQL, PL/SQL , performance tuning, and analytical functions.
• Strong experience in data modelling concepts , debugging, and triaging technical issues.
• Experience managing Severity 1 incidents , production deployments, and patch support.
• Familiarity with incident management tools such as ServiceNow and My Oracle Support (MOS) .

Good-to-Have:

• Hands-on experience in OFSAA product development or implementation .
• Experience leading small teams (e.g., L1/L2) in a support environment.
• Exposure to ETL tools , data pipeline workflows, and batch job scheduling.
• Strong documentation skills and a proactive approach to knowledge sharing.
• Familiarity with IT audit requirements and compliance best practices.

5. Self-Assessment Questions

Please reflect on the following questions to assess your alignment with the role. Answering “Yes” to most of these indicates a strong fit: