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Senior Process Associate - Order Mgmt -
Cairo
Egypt
Job Family
Delivery Operations (Non-Voice)
No. of Positions
1
Job Description (Posting).
Title : Fuels Dispatcher - Customer Service
Location : Terminal dispatching points
Purpose :
Location : Terminal dispatching points
Purpose :
- Ensure the flawless execution of all fuel orders to customers as per company polices
- Ensure well controlled and safe operations
- Practice and promote safety, controls integrity, customer care, efficiency and continuous improvement.
- Administrate the physical loading of products and delivery activities performed by hauliers and COT Trucks
- Handle real time operational problems with clear communication to all the involved parties
- Performs the required check before loading shipment to avoid truck overweight cases.
- Handled exceptional cases of returned deliveries and LOVs as per process.
- Timely report cases that require error corrections and ensure appropriate documentation,
- Review and execute delivery plan for delivered customer and planning list for pickup customers. Ensuring timely delivery and accurate stocks.
- Handle and timely report of operational products shortages, truck availability, terminal problems.
- Handle services from/to
- Generate and administrative truck load confirmation, delivery confirmation, and delivery documents.
- Ensure plan feedback is sent accurately and timely without exceptions.
- Answer inbound calls timely and professional manner ( 6PM to 9AM D+1)
- 1 to 3 years of work experience.
- Experience in Terminal operations is advantage.
- PC literate
- Strong analytical skills
- Strong customer mindset
- Knowledge of SAP is an advantage
- University Degree
- Order fulfilment
- Time and accurate execution of deliveries
- Truck performance
- Sales volume
- Error correction case
- Truck overweight case
- Shipment status
- Customer compliants
Employee Group
Contract
Entity
BSERV
Auto req ID
1646518BR
Expected Date of Closure
31-Jan-2026
Reporting Manager Designation
MANAGER
Skill (Primary)
Domain Competencies (BSERV )-Finance & SCM Ops-Order Management
Skill Level 3 (Secondary Skill 1)
Functional DPO-Communication-Written & Verbal
Skill Level 3 (Secondary Skill 2)
Behavioral Competency (BSERV )-Service-Service Mindset
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