Senior Process Executive

Job Description:

• Job Level 2A
• Location Bangalore Work from client location

Key Responsibilities:

• Order Processing Support
• Handle day to day order management activities with accuracy and timeliness
• Review and validate order details update systems and ensure all transactions are processed correctly
• Coordinate with cross functional teams to resolve order related issues
• Communication Client Handling
• Respond to customer or client queries through email or chat in a clear and professional manner
• Keep clients informed about order status delays or any required clarifications
• Maintain a polite customer focused approach in every interaction
• Reporting Documentation
• Update and maintain trackers logs and reports related to case management
• Ensure all records are complete accurate and up to date for internal reviews
• Collaboration Teamwork
• Work closely with other departments and support to ensure timely delivery and issue resolution
• Escalate challenges while being proactive to the SME or Team Lead with relevant details for quick resolution
• Quality Compliance
• Follow process guidelines SLAs and compliance standards
• Ensure accuracy in data entry and transaction handling
• Participate in process audits or reviews when required
• Continuous Learning
• Be open to learning new tools processes and systems used in digital supply chain management
• Take feedback positively and contribute to improving team performance

Technical Requirements:

• 2 3 years of experience in order management supply chain or back office operations
• Basic Excel knowledge data entry sorting filtering basic formulas
• Basic understanding of ERP tools or supply chain systems SAP experience is a plus

Preferred Skills:

S&F->ORDER MANAGEMENT & SALES; PRESALES (BID MANAGEMENT, QUOTE, PROPOSAL MANAGEMENT, PRICING); LOGISTICS (SHIPMENT PLANNING -> INBOND -> OUTBOND LOGISTICS -> GOOD RECEIPT -> EXPORT DOCUMENTATION,S&F->SUPPLY CHAIN PLANNING ( Vendor Management); INVENTORY PLANNING; INSIDE SALES; MDM