Senior Process Executive

Key Responsibilities:

• The Dispute Resolution Analyst is responsible for reviewing analyzing and resolving first level disputes related to multiple reason codes and card brands
• This role involves handling merchant responses validating documentation and ensuring compliance with card network regulations and internal policies
• Key Responsibilities
• Dispute Handling
• o Review and analyze first level disputes across various reason codes and card brands
• o Ensure timely and accurate resolution of disputes in accordance with card network rules and internal guidelines
• Merchant Interaction
• o Receive and review merchant responses for disputed transactions
• o Attach relevant documentation to cases as required for resolution
• Documentation Compliance
• o Maintain accurate records of dispute cases and supporting documents
• o Ensure compliance with regulatory and card brand requirements
• Process Adherence
• o Follow daily work instructions and adapt to newly introduced assignments
• o Escalate complex cases or exceptions to higher level teams as per defined procedures
• Required Skills Qualifications
• Strong analytical and problem solving skills
• Knowledge of card brand dispute processes and reason codes
• Attention to detail and ability to work with documentation
• Good communication skills for interacting with merchants and internal teams
• Ability to follow structured workflows and adapt to new processes
• Preferred Experience
• Prior experience in dispute resolution chargeback handling or merchant services
• Familiarity with card network rules Visa Mastercard etc
• Readiness to work in US business hours
• Will be Work from Office model

Preferred Skills:

India Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking