Senior Product Analyst with Snowflake-1

Job Type: Contract

Job Category: IT

Job Description

• Experimentation & Measurement: Knowledge of A/B testing, causal inference, and performance benchmarking.
• Product & Process Understanding: Familiarity with contact-center workflows, CRM/ticketing tools (Salesforce, Genesys, etc.), and LLM-driven automation systems.
• Statistical & ML Awareness: Understanding of accuracy metrics, confusion matrices, and model performance trade-offs when comparing human vs. AI output.
• Business Acumen: Ability to translate complex data into clear business stories that drive action.
• Collaboration & Communication: Strong cross-functional skills; able to partner with engineers, data scientists, and operations teams effectively.
• • Preferred Tools: SQL, Python (for data analysis), Tableau (visualization)

Required Skills

BUSINESS CONTINUITY ANALYST

DATA ANALYST