Senior Product Delivery Associate

JOB DESCRIPTION

• Collaborates with the Product Owner to execute key delivery tasks and identify ways to boost efficiencies.
• Owns a defined set of processes within the Area Product Group and serves as the subject matter expert—deeply understanding user behavior and the underlying technical systems—to best inform the delivery of new initiatives.
• Responsible for product delivery activities, including breaking down solutions into deliverable components, refining technology user stories, sequencing the backlog, and coordinating end-to-end readiness.
• Leads and completes User Acceptance Testing (UAT): prepares and reviews test cases, runs test cycles, tracks defects, and confirms delivery of acceptance criteria and business sign-offs.
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources.

• 3+ years of experience or equivalent expertise in product management, product delivery, testing/QA, or a relevant domain area.
• Demonstrated performance in product management or relevant domain area, with hands-on experience in story refinement, backlog sequencing, and UAT.
• Experience executing operational management and change readiness activities.
• Experience in product deployment processes.

• Developed knowledge of the product development life cycle and agile delivery practices.
• Familiarity with test planning and defect tracking tools/methodologies.
• Strong collaboration and communication skills; detail-oriented with a focus on acceptance criteria, controls, and documentation.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.