Senior Product Manager

Job Summary

NetApp’s Keystone team delivers the industry’s leading Storage‑as‑a‑Service (STaaS) platform for hybrid and cloud environments. As a Senior Product Manager, you will define product strategy, shape customer experiences, and guide key initiatives across the Keystone Subscription Engine. You will collaborate with cross‑functional teams to drive roadmap priorities, align business outcomes, and deliver world‑class subscription‑based storage experiences.

What You Will Do

• Demonstrates deep understanding of user needs by conducting user research, analyzing data behavior, and applying insights from personas and real customer workflows.
• Analyzing market trends, customer inputs, and competitive intelligence to inform product decisions.
• Defines simple, elegant solutions validated through close collaboration with design, research, field teams, and customers.
• Acts as the product expert for their project area—understanding user needs, technology constraints, market movements, and competitive offerings.

Product Strategy & Experience Leadership

• Drive product strategy and roadmap for Keystone’s subscription‑based storage and cloud services.
• Identify and prioritize new platform capabilities based on customer insights, market data, and business goals.
• Lead design of customer‑centric, end‑to‑end experiences across onboarding, activation, and service management.
• Use data, telemetry, and customer feedback to shape meaningful improvements in product usability, customer outcomes, and operational efficiency.

Job Requirements

Cross‑Functional Collaboration

• Work closely with engineering, UX, product operations, support, and field organizations to deliver high‑quality releases.
• Partner with marketing and field teams to ensure successful launches, adoption, and customer understanding.
• Leverage customer conversations, field insights, and data analytics to influence priorities.

Execution Excellence

• Coordinates complex initiatives across multiple stakeholders while operating within a well‑defined product space.
• Serves as a key voice in assessing trade‑offs for launch decisions and resolving blocking bugs or issues.
• Defines KPIs and uses behavioral telemetry to drive continuous improvement.

Communication

• Crafts clear, data‑driven arguments to support product decisions and influence outcomes.
• Communicates effectively across written documents, presentations, and live discussions with diverse stakeholders.
• Comfortable presenting to customers, partners, and external audiences, including Q&A on core product capabilities and roadmap.

Leadership

• Operates independently with light supervision, demonstrating ownership, and strategic thinking.
• Helps shape project direction aligned with broader product and organizational priorities.
• Motivates and guides colleagues, fostering a collaborative, high‑trust, and productive environment.
• Builds strong consensus across teams and drives decisions that align stakeholders and maintain momentum.
• Shares knowledge openly contributing to best practices, playbooks, and organizational learning.

Education

• Bachelor's degree in computer science, Engineering, Business, or related field.
• 7–10 years of product management experience in enterprise software, Data Storage systems, cloud services, or subscription platforms.