Senior Product Manager

The Product Manager is responsible for building, implementing, and executing the commercial product development and commercialization operating model for the Lebanon site. This role establishes the processes, tools, governance, and cross‑functional alignment required to consistently move commercial opportunities from initial request through commercialization and handoff.

In parallel with process development, the role leads internal commercial development projects, ensuring strong execution, visibility, compliance, and on‑time delivery to support revenue conversion.

Key Responsibility

Product Management

• Design and implement a standardized commercialization and project management framework, including stage‑gate milestones from lead sample trial validation PO scale‑up.
• Define and document project governance, roles, decision rights, escalation paths, and prioritization criteria.
• Lead cross-functional active commercial development projects using the established framework; build and maintain project charters, timelines, risks, and success metrics; ensure milestones are completed on time and escalate risks or delays.
• Drive regular project standups and reviews; proactively remove roadblocks and escalate with data‑driven recommendations.

Internal Sales & Technical Alignment

• Establish consistent processes to support customer engagement as needed, including visit planning, trial coordination, documentation, and follow‑up.

• Support customer visits, demonstrations, and on‑site trials as needed, ensuring safety, preparedness, and cross‑functional alignment.
• Document Voice of Customer (VOC) as provided by internal Sales and Technical teams.
• Translate VOC into clear, actionable technical and commercial requirements for R&D, Technical Service, and Operations.

Sample, Trial & Application Management

• Build and implement scalable workflows for sample and trial intake, prioritization, execution, documentation, and traceability.
• Coordinate formulation pulls, testing, and trial execution with R&D, Technical Service, Quality, and Operations; monitor test plans to ensure activities remain on schedule.
• Define standards for tracking sample cycle times, outcomes, open test activities, and post‑trial feedback.
• Use trial results and data to drive next‑step decisions, development priorities, and go/no‑go recommendations.

Cross‑Functional Alignment & Commercialization Execution

• Establish clear cross‑functional operating rhythms and handoffs across Sales, R&D, Technical Service, Operations, Procurement, Quality, Finance, and EHS.
• Align development demand with site capabilities; secure pilot and production trial slots and raw material availability.
• Partner with Finance to support pricing, margin, and payback analysis for development efforts.
• Prepare and execute commercialization handoff, including launch readiness, documentation, training materials, and transition to account ownership after stabilization.

• Design and maintain project pipeline tracking, dashboards, and reporting structures; track project milestones, open issues, and schedule risks.
• Ensure consistent use of CRM, project management tools, and shared repositories as the single source of truth; report project milestones and setbacks to the Commercial team with clear next steps.

Education

Minimum Required:

• Bachelor’s degree in Business, Engineering, Chemistry, or related field.

Preferred:

• Bachelor’s degree with demonstrated coursework or experience in product management, product development.
• Formal training or certification in project management (PMP, CAPM, Agile, or equivalent) or Stage‑Gate / NPI methodologies.

Experience

Minimum Required:

• 6–10 years of progressive experience in commercial product management, technical sales support, customer development, applications engineering, or commercialization within:
  • Coatings
  • Industrial coatings, resins, or adhesives
  • Advanced materials or manufacturing environments
• Demonstrated experience leading cross‑functional initiatives without formal authority, spanning Sales, R&D, Operations, Quality, and Supply Chain.
• Proven ability to independently manage multiple complex projects with competing priorities and ambiguous inputs.

Preferred:

• Exposure to coatings/resins/adhesives or

related industrial products.

• Familiarity with spray-applied elastomeric coatings and application basics.
• Direct experience building or significantly improving processes, frameworks, or operating models (not just executing within them).
• Experience taking customer opportunities from concept or request through trial, validation, and revenue generation.
• Prior responsibility for customer‑facing trials, pilots, or production scale‑up activities in regulated or safety‑sensitive environments.

Job Specific Skills

Minimum Required:

• Proven ability to lead complex product development and commercialization efforts end to end, managing scope, dependencies, risk, and execution.
• Demonstrated experience building and operationalizing scalable, cross‑functional processes, workflows, or governance models.
• Strong capability to capture and translate Voice of Customer (VOC) and commercial requirements into clear, actionable inputs for technical and operational teams.
• Ability to align and influence cross‑functional stakeholders (Sales, R&D, Operations, Quality, Supply Chain, Finance, EHS) without direct authority, navigating competing priorities.
• Skilled in using metrics, dashboards, and pipeline or stage‑gate decision frameworks to drive visibility, accountability, and informed decision‑making.

Preferred:

• Experience with structured project management or commercialization methodologies (e.g., Stage Gate, NPI, PMP, Agile).
• Familiarity with quality systems, change control, EHS requirements, and documentation standards in regulated or safety‑sensitive industrial environments.
• Experience supporting pricing, margin analysis, or business case development tied to customer development or commercialization initiatives.

Communication & Working Relationship

Supervision

Working Conditions

The following working conditions are present or expected on a daily basis:

• Customer/site travel; industrial environments requiring PPE (including isocyanate safety practices).
• Valid driver’s license; ability to handle sample kits and demo materials.
• Personal protective equipment must be worn at all times on the production floor.

Compensation & Benefits

Compensation includes a base rage salary of $80,000–$100,000, with eligibility for up to a 10% bonus based on organizational performance.

IXS offers a robust benefits package including medical, dental, and vision coverage; HSA and FSA options; employer‑paid life and long‑term disability insurance; and a 401(k) retirement plan with employer match. Additional benefits include a wellness program, voluntary benefits, an Employee Assistance Program (EAP), legal and identity protection services, benefits‑eligible perks, and Terryberry tenure recognition.