Senior Product Manager

About

This role is remote From anywhere in the US.

NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded. NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.

As a Senior Product Manager, you will be responsible for leading the development and execution of NEOGOV’s PowerDMS – Accreditation AI product strategy. This is a senior, hands-on technical product management role focused on AI-powered accreditation and compliance automation solutions used by public sector and enterprise customers. You will own product strategy, roadmap execution, technical requirements, user research, data-driven prioritization, customer discovery, beta planning, product metrics, and cross-functional delivery for Accreditation AI. You will collaborate closely with Engineering, Design, Data/AI, QA, Customer Success, Operations, Sales, and Marketing teams to deliver scalable SaaS features that support intelligent accreditation workflows, automated standards mapping, evidence retrieval, audit preparation, gap analysis, Smart Highlights, Draft with AI, and related AI-assisted product capabilities.
This position requires a deep understanding of software product management, SaaS platforms, AI-enabled workflows, compliance automation, accreditation processes, data analytics, Agile product development, APIs, web services, software development life cycle practices, user research, product performance measurement, quality assurance, and go-to-market execution. The role requires substantial technical fluency to evaluate product feasibility, AI system behavior, data quality, model performance, customer workflow requirements, engineering constraints, and the trade-offs required to deliver compliant, scalable, and reliable SaaS products.

What You Will do

Product Strategy & Roadmap

• Develop and manage the product strategy and roadmap for NEOGOV’s PowerDMS – Accreditation AI product area, aligning AI-powered accreditation and compliance automation initiatives with company goals, customer needs, market demands, technical
  feasibility, and NEOGOV’s broader SaaS platform strategy.
  

• Lead the development and enhancement of AI-assisted accreditation features, including gap analysis, automated standards
  mappings, evidence retrieval workflows, Smart Highlights, Draft with AI, and related functionality designed to reduce manual
  compliance effort and improve accreditation readiness.
  

• Define product requirements, user stories, acceptance criteria, success metrics, feature scope, and launch plans for new
  Accreditation AI features, ensuring that Engineering, Design, Data/AI, QA, and business stakeholders have clear and technically
  actionable specifications.
  

• Work closely with Software Engineering, Machine Learning/Data, Design, QA, Customer Success, Operations, Sales, and
  Marketing teams to deliver solutions and enhancements for existing and new NEOGOV customers. Ensure that AI-assisted
  product features are usable, technically reliable, measurable, scalable, and aligned with customer requirements.
  

• Engage with customers to gather feedback, understand accreditation and compliance pain points, evaluate workflow challenges,
  and prioritize product enhancements. Develop and maintain a deep understanding of customer accreditation workflows,
  compliance obligations, evidence retrieval needs, audit preparation processes, and readiness reporting requirements.
  

• Leverage technical knowledge of engineering, AI-enabled workflows, APIs, web services, data systems, and web-based
  applications to evaluate customer workflows and translate complex accreditation and compliance needs into scalable software
  product requirements.
  

• Define key performance indicators for Accreditation AI features, including adoption, model accuracy, evidence retrieval speed,
  workflow automation rate, reduction in manual compliance effort, customer engagement, and accreditation readiness visibility.
  Monitor product performance, analyze trends, identify issues, and report product insights and recommendations to leadership.
  

• Lead customer discovery, beta program planning, pilot design, feedback loops, and product validation activities to ensure that
  new AI-powered accreditation features address real customer pain points and can be scaled before broader release.
  

• Monitor software technology trends, AI product developments, compliance automation needs, accreditation requirements,
  customer expectations, and competitive conditions to evaluate how emerging capabilities should influence NEOGOV’s
  

• AI and Software Trade-Offs
  Analyze software development and AI product design challenges and work with engineering and data teams to make informed
  trade-offs involving user experience, data quality, model performance, system reliability, development timelines, scalability,
  compliance needs, and customer value.
  

• Organize and manage the software development product backlog through epics, detailed user stories, acceptance criteria, defect
  prioritization, feature enhancements, technical improvements, and strategic roadmap initiatives.
  

• Manage product life cycles from strategic planning through tactical delivery according to NEOGOV quality standards, including
  ideation, discovery, requirements definition, design review, engineering development, QA validation, launch readiness, release
  communication, and post-launch measurement.
  

• Collaborate with Sales, Marketing, Customer Success, and Operations teams to support go-to-market strategy for new
  Accreditation AI features, ensuring that product messaging clearly communicates customer value and supports adoption.
  

• Use product management and development tools such as Jira, Aha!, analytics platforms, documentation systems, and related
  tools to organize product requirements, communicate priorities, track delivery, and support Agile software development practices.
  

• Work with Engineering and QA leads to ensure that test cases reflect real-life accreditation and compliance workflows and that
  delivered product features satisfy functional, technical, user, and business requirements.

Who You Are

• Education: Bachelor’s degree or higher, or foreign equivalent, in Product Management, Computer Science, Information Systems, Management Information Systems or a closely related technical/product management field.
• Experience: Minimum of 3-years of product management, technical product management, software product delivery, SaaS
• product management, AI product management, data product management, enterprise software, or closely related experience.
• Technical/Product Expertise: Experience with SaaS product development, Agile software development, product roadmaps, user stories, acceptance criteria, data analytics, software development life cycle practices, customer research, product performance metrics, QA collaboration, and cross-functional delivery with engineering and design teams.
• AI/Data Product Knowledge: Experience or demonstrated knowledge involving AI-enabled product features, data-driven
• workflows, model evaluation, workflow automation, data quality, AI-assisted user experiences, analytics platforms, or comparable technical product environments.
• Software/Product Tools: Proficiency with product management, analytics, collaboration, or design tools such as Jira, Aha!,
• Tableau, Looker, Figma, Balsamiq, SQL, Excel, documentation systems, or similar tools.
• Technical Fluency: Ability to work effectively with teams building and maintaining SaaS-based software applications using APIs, web services, databases, web-based applications, and modern software development frameworks. Familiarity with technologies such as Microsoft .NET Framework, ASP.Net MVC, AngularJS, JavaScript, Microsoft SQL Server, C#, TypeScript, Backbone.js, HTML5, CSS3, LESS, or comparable technologies is strongly preferred.

What NEOGOV Offers

• Competitive Wages
• Comprehensive Benefits package (medical, dental, vision, etc.)
• Generous PTO to support work-life balance
• 401K/RRSP Matching
• Paid Parental Leave
• Autonomy to grow and find your career path with supportive leadership
• Remote working opportunities
• Inclusive and diverse work environment