Senior Product Manager-CX

Bidgely (which means "electricity" in Hindi) is an AI-powered SaaS Company accelerating a clean energy future by enabling energy companies and consumers to make data-driven energy-related decisions.

Ranked #7 in Applied AI on Fast Company’s list of Most Innovative Companies in the World, Bidgely is putting customers at the center of the clean energy future

.

Powered by our unique patented technology, Bidgely's UtilityAI™ Platform transforms multiple dimensions of customer data - such as energy consumption, demographics, and interactions into deeply accurate and actionable consumer energy insights. We leverage these insights to empower each customer with personalized recommendations tailored to their individual personality and lifestyle, usage attributes, behavioral patterns, purchase propensity and beyond.

From a distributed energy resources (DER) and grid edge perspective, Bidgely is advancing smart meter innovation with data-driven solutions for solar PVs, electric vehicle (EV) detection, EV behavioral load shifting and managed charging, energy theft, short-term load forecasting, grid analytics and time of use (TOU) rate designs. Bidgely’s UtilityAI™ energy analytics provides deep visibility into generation and consumption for better peak load shaping and grid planning and delivers targeted recommendations for new value-added products and services.

For more information, please visit-

Website: http://bidgely.com

http://bidgely.comblog: bidgely.com/blog

You will act as the GM of your problem space, balancing customer empathy, product excellence, and business impact. You are data-obsessed, have a bias-to-action, and fluent in transforming insights into scalable CX outcomes. Standout candidates will be AI-native—comfortable articulating an ML-powered value proposition and using GenAI tools for speed and scale.

You will work cross-functionally across Product, Engineering, Data Science, Sales, Marketing, and Customer Success, with responsibility for the end-to-end product lifecycle, from roadmap and design to launch and enablement

What You’ll Do

Own a customer problem area end‑to‑end: define the vision, strategy, metrics, and delivery to the market; shape a 6-12‑month roadmap.

Discover & prioritize through market analysis, customer interviews, data mining, and experiment results.

Write & drive clear PRDs/specs; partner with Design Team to deliver accessible, intuitive UX across channels.

Collaborate with Engineering & Data Science to ship solutions incrementally, including data integrations, data engines, multi-application channel UX

Measure outcomes (adoption, CSAT/NPS, call deflection, savings, reliability SLOs); run A/B tests; iterate.

Enable GTM with crisp positioning, packaging, and launch plans; support client success and pre‑sales narratives.

Represent the product with utility clients, regulators, and internal execs; communicate trade‑offs & decisions in writing.

What Makes You Successful

4–7+ years in Product Management with SaaS + data/analytics; 2+ years owning a CX/engagement or data‑driven product.

Strong technical fluency: read APIs, reason about data models, eventing, and privacy/consent implications. Comfort working with data scientists, engineers, and non-technical customers alike.

Proven strategy execution muscle: experience in shipping multi‑quarter roadmaps, measurable outcomes, and scalable processes.

Facility with experimentation and product analytics; comfort with funnels, cohorts, and AB testing.

Excellent writing & stakeholder leadership; can align execs and clients around trade‑offs.

Domain bonus: utilities/energy (DSM/DR, TOU rates, DER/EV/solar), CSR tooling, or regulated industries.

Nice to Have

Experience with load disaggregation or energy analytics; GenAI applications in CX and internal tooling.

Working with enterprise buyers, procurements, and security/compliance reviews.

Core Competencies

Product Visionary – Connects customer needs, data insights, and business growth to a cohesive product direction.

Bias for Action – Turns insights into results in days and weeks, not quarters.

Data‑Driven Storyteller – Uses data and experimentation to inform judgment, trade‑offs, and prioritization.

Polished Communicator – Crafts clear narratives for executives, cross‑functional peers, and customers.

Hands‑On Technical Aptitude – Understands APIs, models, and AI tools; can prototype or debug to unblock progress.

Customer‑Centric Leader – Demonstrates empathy for end users and utility partners alike.

Team Leader – Builds collaboration, motivates cross‑functional teams, and raises the product bar.

Why Join Bidgely?

Shape the future of clean energy. Your work will directly influence how millions of customers experience, understand, and participate in the energy transition — from electrification and EVs to smarter home engagement.

Build at scale, backed by real impact. Bidgely’s platform already analyzes billions of energy data points daily; you’ll lead initiatives that amplify that reach through data, AI, and design.

Join a global, high-caliber team. Collaborate with passionate engineers, designers, data scientists, and utility innovators across Silicon Valley, India, and Europe — all driven by a shared mission to decarbonize intelligently.

Thrive in a culture of ownership and innovation. Expect autonomy, transparency, and a bias for action — we value ideas over hierarchy and results over noise.

Grow your craft and your career. With access to cutting-edge GenAI tools, continuous learning opportunities, and visible impact across markets, you’ll have the runway to evolve as a product leader and shape the next chapter of UtilityAI™.

At Bidgely we’re on a mission to make a difference and build a workplace where every unique voice is heard and celebrated. Here, we believe that celebrating the unique backgrounds, perspectives and abilities of every employee makes an impact not only for our company internally but also for our clients, customers and community. We are an equal opportunity employer and believe that the inclusive atmosphere we build together will enable every person to grow, contribute and thrive. Our hiring decisions are based on your skills, talent, and passion – not on your background, gender, race, age, or the quirky way you dance at office parties