Senior Product Manager I

Department: Product

Reporting To: Product Director

Location : Riyadh, KSA

Role Overview

The Senior Product Manager – WMS & Logistics owns the end-to-end implementation, rollout, and continuous optimization of Floward’s Warehouse Management System (WMS) and post-order technology ecosystem. This role is accountable for building scalable, high-performance fulfillment and logistics systems that directly improve throughput, operational efficiency, cost per order, and customer experience. The position requires strong execution capability, deep systems integration expertise, and the maturity to influence senior operational stakeholders in a fast-scaling, high-complexity environment.

Key Responsibilities:

WMS Ownership & Rollout Execution:

• Own the full lifecycle of WMS implementation, customization, and rollout across warehouses and cities.
• Lead multi-warehouse deployments and ensure operational readiness.
• Drive adoption, process standardization, and performance stabilization post go-live.
• Continuously optimize workflows for picking, packing, dispatching, and inventory handling.

Fulfillment & Operational Performance

• Improve operational KPIs including throughput, SLA adherence, order accuracy, and cost efficiency.
• Partner closely with warehouse operations to streamline processes and eliminate bottlenecks.
• Establish real-time visibility into fulfillment metrics and operational performance.

Last-Mile & Delivery Optimization

• Optimize routing logic, driver capacity planning, and delivery orchestration.
• Implement tools for real-time order tracking and proactive customer communication.
• Improve on-time delivery rates through technology-driven enhancements.

Returns & Reverse Logistics

• Design and optimize efficient, scalable return workflows.
• Define return quality controls and reintegration processes.
• Reduce return handling time and associated operational costs.

Technical Product Ownership & Integrations

• Lead WMS architecture decisions and integration strategy across ERP, OMS, courier platforms, and inventory systems.
• Oversee API integrations and system orchestration across the logistics tech stack.
• Implement digitization tools such as barcode scanning, RFID, and inventory automation.
• Partner closely with engineering to ensure scalable, secure, and reliable system design.

Stakeholder Leadership & Cross-Functional Alignment

• Act as the product authority for fulfillment and logistics across the organization.
• Collaborate directly with senior operational leadership (COO, Ops Directors) to align roadmap with business priorities.
• Navigate cross-functional dependencies across warehouse, logistics, engineering, support, and finance teams.
• Mentor junior product managers and promote best practices in execution and delivery.

Data-Driven Optimization

• Use operational analytics to identify bottlenecks and drive continuous improvement.
• Monitor KPIs such as throughput, delivery success rate, return rates, and cost per order.
• Lead experimentation and process optimization initiatives to improve operational performance.

Qualifications & Experience

Education

• Bachelor’s degree in Supply Chain, Engineering, Business, or related field.
• MBA or advanced degree is a plus.

Experience (Mandatory)

• 8+ years of product management experience.
• Minimum 4 years of direct experience in WMS, logistics, or supply chain systems.
• Proven ownership of at least one full WMS implementation or major system overhaul.
• Experience leading multi-warehouse or multi-city system rollouts.
• Demonstrated measurable impact on operational KPIs (throughput, SLA, cost per order).
• Direct exposure to senior operational stakeholders (COO / Ops Directors).

Technical Expertise

• Strong hands-on understanding of WMS platforms and logistics systems.
• Experience leading complex integrations across ERP, OMS, courier platforms, and inventory systems.
• Solid understanding of APIs, system dependencies, and operational tech architecture.
• Experience working in Agile environments using tools such as JIRA and Confluence.
• Strong analytical capabilities; familiarity with SQL and data visualization tools (Tableau, Power BI) preferred.

About Floward

Floward is the leading online flowers and gifting company in the Middle East and the UK. Founded in 2017, the company has expanded its operations to nine countries within five years. We are committed to creating seamless and innovative gifting experiences by sourcing flowers daily from ethical growers and partnering with leading local and international brands. Operating in 37 cities across the MENA region and London, UK, Floward guarantees same-day delivery through its own refrigerated fleet to ensure freshness and quality.

🌐 https://floward.co/