Senior Product Manager, Technical

Why This Role Matters:
The Senior Product Manager, Technical - Wireless is a technical and leadership role responsible for driving the technical execution, certification, testing, and lifecycle success of both wireless products across carrier networks and program management of feature and network enhancement changes. This role serves as the primary technical authority for carrier and OEM certification, network performance, chipset strategy, and product readiness, and the program management of changes which delivery the best possible customer experience. This role partners closely with Product Management, Engineering, Operations, OEMs, carriers, and key industry partners to ensure products meet technical, commercial, and launch requirements.

You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite.

What You Will Do:

Technical Leadership and Product Execution

• Serve as the subject matter expert (SME) for carrier and OEM product certification across all relevant functions within CCI.
• Execute strategic product development plans, including oversight of lab testing, performance validation, and certification activities in partnership with carriers and internal Product Managers.
• Own and perform device and service testing on the CCI network to ensure performance, reliability, and compliance.
• Manage internal Friendly User Trials (FUT) for all new products, ensuring feedback is incorporated prior to launch.
• Own the day-to-day resolution of carrier network connectivity issues and technical escalations.

Program Management and Execution

• Led complex technical enhancement (device, network, feature) cross functional programs from concept through delivery, driving alignment across engineering, product, and business stakeholders.
• Support device, software, network and feature enhancements in ensuring high quality readiness on partner networks which can involve workstreams which can be short (days) or several months in execution across phones, IoT products and network enhancements.
• Built and executed multi month program roadmaps, balancing delivery of vision with completion against measurable milestones, KPIs, and risk mitigation plans.
• Influenced senior leadership through clear communication, data driven insights, and well structured program updates that supported critical decision making.
• Improved program execution by implementing scalable processes, governance models, and continuous improvement frameworks that increased efficiency and predictability.
• Communicate product testing status, risks, and readiness to Portfolio Management, Logistics, and Operations teams to support successful product launches and lifecycle management.
• Collaborate across the organization, with customers, and with key industry leaders to identify future technology and business opportunities.

Carrier, OEM, and Vendor Management

• Manage daily communication and coordination with carrier lab teams, SIM providers, and chipset vendors.
• Maintain close, ongoing working relationships with OEM technical teams to ensure alignment with go-to-market (GTM) timelines and launch activities.
• Maintain the chipset roadmap and act as the technical authority for chipset strategy across the Product Portfolio.
• Collaborate with cross-company and cross-functional technical and business teams to ensure product quality and certification success.

Operational Excellence

• Make informed decisions within established guidelines, policies, and strategic objectives.
• Handle routine and standard technical problems while escalating complex issues appropriately.
• Perform ad hoc assignments and special projects as requested to support business priorities.

What You Need:

• Bachelor's Degree with 7+ years of directly related experience is required.
• Extensive experience in wireless product development, certification, and carrier testing with a mix of planning and hands-on technical execution capabilities
• Deep understanding of carrier networks, OEM certification processes, chipset platforms, and SIM technologies.
• Strong program management skills in delivery of products, tech enhancements, and features with strong internal and external communication skills, both written and verbal.
• Proven ability to manage multiple stakeholders across engineering, product, operations, carriers, and vendors.
• Demonstrated ability to execute within structured processes while navigating ambiguity in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making skills that can mix strategic thinking, solid organization
• Highly collaborative and relationship-driven who is also comfortable leading through influencing teams, partners and leaders across organizations

• Detail-oriented with a strong sense of accountability



• Prior experience in the Wireless Industry required.
• Must have experience with Microsoft Standard Office Suite and extensive use of Windows presentation software.

About Consumer Cellular
Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube. for tutorials, features, applications, and company news.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

• Minimum Salary: $126,000
• Maximum Salary: $176,000

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program

• Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.