Senior Program Manager, Digital Community

About the Role

As the Senior Program Manager, Digital Community, you’ll lead the strategy, design, and daily operations of Vanta’s online customer community— with a focus on digital connection, education, and scaled engagement to directly impact product adoption, GRR, and NRR.

How this role contributes

You’ll lead the strategy and daily operations of Vanta’s digital community, shaping how customers engage, learn, and connect at scale. Through thoughtful design, collaboration, and data-driven iteration, you’ll build a vibrant, trusted ecosystem that amplifies customer value and strengthens Vanta’s customer relationships.

You’ll partner across Customer Success, Customer Education, Product, and Marketing to bring our community vision to life. This role requires a strategic builder who can both set direction and execute independently.

What you’ll do as a Senior Program Manager, Digital Community at Vanta:

• Develop and own Vanta’s Digital Community strategy and roadmap, aligning it to key business objectives like driving faster onboarding, product adoption, and higher retention and NRR (net revenue retention).
• Independently run and scale global community programs in partnership with cross-functional teams, including onboarding cohorts, user group meetings, and live learning sessions.
• Manage community technology, vendor relationships, and the roadmap to ensure optimal performance, engagement, and trust.
• Partner with marketing to launch gamification and rewards to boost participation, and develop clear moderation and escalation playbooks for high-quality discussions.
• Partner with Vanta Academy and Marketing to align educational content, webinars, blogs, and product updates within community channels & conversations.
• Manage editorial calendars for community newsletters and top contributor spotlights, and optimize content discoverability through SEO and analytics.
• Develop pathways for customer advocacy and recognition in partnership with Marketing (VIPs, CABs, and content contributors).
• Track and report the measurable impact that community is having on onboarding pace, retention, NRR uplift to CS and cross functional leaders.
• Set the benchmarks and report on Community health metrics such as engagement, deflection rates, and program CSAT.
• Review key metrics monthly with CS and cross-functional leadership, making necessary adjustments to the Community roadmap based on performance.

How to be successful in this role:

• 7+ years in community management or digital engagement roles in SaaS or B2B environments.

  Proven success building and scaling customer communities that deliver measurable business outcomes.

  Strong strategic and operational skills — comfortable owning vision and execution end-to-end.

  Analytical mindset with experience using data to optimize engagement and retention.

  Excellent collaboration and communication skills across Customer Success, Marketing, and Product.

  Familiarity with community, event, or LMS platforms (API or automation experience a plus).

  Passion for building authentic spaces where customers learn, connect, and grow.

Preferred:

• Experience with community platform integrations and administration.
• Background in cybersecurity, compliance, or technical SaaS.
• Understanding of AI-powered tools for moderation, search, or personalization.
• Knowledge of Customer Success journeys and metrics.

What you can expect as a Vantan:

• Industry-competitive compensation
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks fully-paid parental Leave for all new parents
• Health & wellness and remote workplace stipends
• Family planning benefits through Carrot Fertility
• 401(k) matching
• Flexible work hours and location
• Open PTO policy
• 11 paid holidays in the US
• Offices in SF, NYC, London, Dublin, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.

#LI-remote

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.