Senior Project Manager

Job purpose:

Responsible for managing medium to large size project(s) with high complexity in terms of project & team size or technology. S/he is accountable for the project(s) delivery within the agreed scope; quality; cost; and time. Achieve and maintain customer satisfaction; managing the project team from delivery perspective throughout the delivery lifecycle and provide first level of support to other associates and project managers. S/he also participates in growing the Business and maintaining client relationships.

Key accountabilities and decision ownership:

• Manage the delivery of the assigned project(s) to ensure successful delivery in terms of quality; timelines; and cost; beside complying to policies and standards
• Review proposals to ensure that the technical scope is covered and in line with the financial proposal and ensure there are no hidden risks
• Manage customer expectation and needs; maintain and enhance customer satisfaction
• Liaise with customers to show value proposition and differentiation and act as business partner by providing ideas; recommendations & consultancy
• Manage delivery operations; identify pitfalls; gaps; and risks; and provide necessary resolutions in coordination with the different stakeholders in the organization
• Manage a team of employees from a delivery perspective throughout the project lifecycle; and manage their allocation and ensure their proper utilization
• Provide coaching; feedback to team members as needed as well as morale support to maintain productivity and employee engagement
• Manage the project?s revenue and profitability as well as ensure invoicing and payments are done in a timely manner
• Plan and manage project budget and maintain the project?s GM.
• Report project progress; revenue achievements; challenges; changes; and results
• Assist the account/program manager in communication with commercial team on pipeline reviews and assist in generating leads
• Drive accountability for the improvement of service delivery metrics
• Provide support to associates and other project managers when needed
• Drive efficiency by proposing re-use (for product) / cost reduction innovative approaches while ensuring customer satisfaction

Must have professional qualifications:

• Bachelor of Computer Science or equivalent
• 10+ years of relevant experience; including at least 4 years in project management
• Project management experience in software projects is a must
• Project management training/certificate is a plus
• Software project lifecycle knowledge is a must

Core skills:

• Communication skills
• Stakeholders management
• Problem solving skills
• Business acumen
• Leadership
• Proactivity
• Strategic thinking