Senior Project Manager – Operational Transformation & Digitization

Role Purpose

The Senior Project Manager will lead and deliver phased operational transformation and digitization programs across the bank. The role focuses on modernizing manual operational procedures and workflows by leveraging the bank’s T24 core banking system, NewGen workflow management platform, and supporting peripheral systems to enable end-to-end, integrated, and digital processes across business functions—from customer onboarding through transaction completion.

The role requires strong delivery governance, stakeholder engagement, financial control, and the ability to demonstrate measurable success after each phase and key deliverable.

Key Responsibilities

Project & Program Management (Phased Delivery)

• Lead the delivery of large-scale operational transformation projects using a phased delivery model
• Define phase-wise scope, milestones, deliverables, success criteria, and KPIs
• Plan and manage dependencies across phases to ensure smooth transition and continuity
• Ensure timely delivery of each phase while maintaining alignment with the overall transformation roadmap
• Drive change control and ensure scope discipline across phases

Operational Transformation & Digitization

• Lead the redesign and digitization of manual operational processes and workflows
• Partner with Operations, Business, IT, Risk, and Compliance teams to define future-state processes
• Ensure solutions are primarily implemented within T24, NewGen Workflow, and approved peripheral systems
• Enable end-to-end straight-through processing through system integration across business functions
• Identify opportunities for automation, control enhancement, and operational efficiency

Value Realization & Success Storytelling

• Define measurable success metrics and benefits realization for each phase and key deliverable
• Build and communicate success stories, including operational improvements, efficiency gains, risk reduction, and customer experience enhancements
• Prepare executive-ready summaries highlighting outcomes, lessons learned, and next-phase readiness
• Use delivered phases to build momentum, stakeholder confidence, and executive sponsorship

Stakeholder & Team Management

• Manage cross-functional teams including business analysts, functional consultants, developers, testers, and operations SMEs
• Coordinate internal stakeholders across Business, Operations, IT, Compliance, Risk, and Finance
• Lead governance forums, working groups, and steering committee meetings
• Proactively manage risks, issues, and escalations

Vendor, Contract & Procurement Management

• Manage external vendors, system integrators, and consultants
• Oversee Statements of Work (SOW), contracts, milestones, and deliverables
• Manage invoices, payments, and vendor performance through internal procurement systems
• Ensure contractual deliverables align with phase-wise project outcomes

Financial & Budget Management

• Own and manage the overall project budget across multiple phases
• Track forecasts, actuals, and variances at phase and program level
• Provide accurate financial reporting and cost transparency to senior management
• Ensure compliance with internal financial and procurement policies

Reporting, Dashboards & Governance

• Produce high-quality project reports, dashboards, and presentations for management and executive audiences
• Develop and maintain dashboards covering scope, schedule, budget, risks, dependencies, and benefits realization
• Ensure reporting is timely, accurate, and aligned with governance requirements
• Maintain comprehensive documentation and audit-ready records

Key Skills & Competencies

Technical & Domain Expertise

• Strong experience in banking operations transformation and digitization
• Hands-on delivery experience with T24 core banking and workflow/BPM platforms (preferable)
• Strong understanding of end-to-end banking operations (customer onboarding, servicing, transaction processing)
• Experience integrating core banking and peripheral systems

Project & Leadership Skills

• Proven experience delivering complex programs using phased or iterative delivery models
• Strong leadership and people management skills across functional and technical teams
• Excellent stakeholder management and executive communication skills
• Strong risk, dependency, and issue management capabilities

Reporting & Tools Expertise

• Expert-level proficiency in MS Office tools, particularly:

o MS Excel (dashboards, financial tracking, KPIs, pivot tables)

o MS PowerPoint (executive presentations, success stories, governance updates)

o MS Project or equivalent (planning, dependencies, critical path)

• Ability to translate complex delivery details into clear, visual, executive-level insights

Financial & Commercial Skills

• Strong experience in budget management, forecasting, and financial reporting
• Hands-on experience managing vendors, SOWs, contracts, and procurement processes

Qualifications & Experience

• Bachelor’s degree in Business, IT, Engineering, or related field (Master’s preferred)
• 10+ years of project management experience, preferably within banking or financial services
• Proven track record delivering phased transformation or digitization programs
• PMP, PRINCE2, Agile, or equivalent certification preferred

Key Success Factors

• Successful phase-wise delivery with clearly demonstrated business value
• Measurable improvements in operational efficiency, control, and customer experience
• Strong governance, financial discipline, and stakeholder confidence