WMS Onshore team

Salary range: $130,000 to $140,000 per annum

Responsibilities:

• Lead RCA and permanent fixes for complex, recurring WMS incidents and problems across inbound, storage, picking, shipping, and inventory flows.
• Troubleshoot and coordinate resolution for interface issues between WMS, ERP, OMS and associated systems.
• Define and enforce support runbooks, SOPs, and knowledge base for L2 teams.
• Provide on call and peak season support coverage as the WMS SME and coordinate incident bridges for critical issues.
• Monitor key WMS health and warehouse KPIs and open structured problem tickets or requests to dev/vendor teams when code changes are required.

Key Required Skills:

• Minimum 6–8 years of hands-on experience supporting Warehouse Management Systems, including at least 3 years as an L3 / SME in a production environment.
• Direct experience supporting any WMS in a multi site distribution network.
• Strong ability to analyze logs, jobs/batches, and interface messages to isolate root causes.
• Working knowledge of SQL or similar query tools for data validation, transaction tracing, and inventory/order reconciliation.
• Familiarity with RF devices, label printers, and warehouse network basics sufficient to collaborate with infrastructure teams on end to end issue resolution.
• Proven experience in incident, problem, and change management (ITIL), including running bridge calls and documenting RCAs.
• Demonstrated ability to create and maintain SOPs, knowledge articles, and configuration documentation for L1/L2 and operations teams.
• Strong stakeholder management skills; able to work directly with DC managers, operations leaders, and business owners under time pressure.
• Experience in server side programming in any object-oriented languages like Java, Python etc.
• Ability to work as an individual contributor and solve complex problems.

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