Senior Regional Director

Seattle, United States

Feel Seen at Thrive!

Learn more about Thrive Communities: www.thrivecommunities.com

Salary: $196,000 - $220,000 per year DOE, Salaried/Exempt

Schedule: Full-time; Monday - Friday; Hybrid work environment

Thrive's Purpose is to create a community where people feel seen, because we believe when people feel seen, they thrive. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Voted as a best workplace in Washington and Portland for several years, Thrive builds on its culture by offering the following benefits:

Unlimited Vacation Time
Sick Leave
Flexible, hybrid schedule
Employer matched 401k retirement plan
Paid Holidays (New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve ½ day, Christmas Day, and New Year’s Eve ½ day)
Paid Birthday, Personal Day, and Day of Service
Bonus Potential
$0 premium medical, dental, and vision insurance effective 1st of the month following your start date
Fully covered Long-term disability insurance for associates
Fully covered life insurance policy for associates with supplemental life insurance options
24/7 Everyday Assistance Program (EAP)
Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
Pet Insurance discounts
Parking & Transit Commuter Benefits
Annual professional development reimbursement
Training opportunities and career progression/growth plans
Abilities to get involved on company committees (Event Planning, HR Advisory Council, Safety, and more!)
Company-wide parties and events

Job Responsibilities:

Leadership

Provides leadership, empowerment, accountability and vision for Regional Directors, Managers and others on the regional team.
Sets goals for Regional Managers and ensures accountability that such goals are accomplished.
Demonstrates proactive strategic thinking and problem-solving.
Actively participates in Director meetings, offering strategic input to meet enterprise business goals.
Accountable for their portfolio’s performance and ensures their associates have the resources, training and support they need to be successful.
Identifies and executes initiatives to meet company objectives.
Key stakeholder for roll outs of new policies & procedures.

Financial

Approves budgets from the Regional Management team.
Provides training and guidance for Regional Managers on budget creation and management.
Ultimately responsible for the financial success of their portfolio.

Personnel

Hires, trains, empowers, motivates, supervises, disciplines (including appropriate documentation) and terminates associates as needed. This includes new employee orientations, annual performance reviews, and instructing and advising Regional Managers of employee procedures and guidelines.
Conducts on-going training and coaching of Regional Managers and other key staff; ensures team’s compliance of required trainings.
Consults with Human Resources and leadership team on high level personnel issues including terminations, recognition and rewards, compensation, and terminations.

Administrative/Office

Ensures adherence of documentation and reporting requirements of Regional Managers.
Maintains consistent metrics to identify trends and provide input, recommendations and support to regions as needed.

Quality of Service

Sets standards for building a true sense of community.
Sets a high standard of customer service.
Visits properties to verify quality maintenance, grounds, and leasing office standards of Peerless Presentation.

Marketing/Leasing/Analytics:

Provides market, product, financials and analytical expertise to leadership team and owners.
Compiles market surveys. Identifies trends and creates plans to reach goals.
Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.

Safety, Compliance and Risk Management

Tracks regional liability and property incidents. Identifies patterns and identifies ways to mitigate risks.
Ensures all Regional Managers and their staff are conducting business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Maintains awareness of changes to rules, regulations and laws impacting properties in their territory. Ensures Regional Managers are aware of these changes and understand how to address them for their properties.

General

Performs any additional duties or tasks as assigned by the Executive team.
Completes the duties of a Sr. Regional Manager as needed

Desired Qualifications:

Experience as a Regional Manager in Property Management
Leadership and supervisory experience
Proficient in Yardi, On-Site and Microsoft Office
Experience creating and overseeing budget and property financials
High school diploma or equivalent
Driver’s license and insurance coverage
Certified Apartment Portfolio Supervisor (CAPS) preferred

Desired Competencies:

The Sr. Regional Director must be results oriented and possess demonstrated performance leading large teams. They must meet deadlines and hold others accountable.
They must understand who their customer is – both internal and external. They must have demonstrated success as a servant leader to their teams and be prompt responding to the requests of others.
The Sr. Regional Director must be able to successfully get work completed through others. They must be able to delegate responsibility to others with well thought out direction and possess the ability to check in often to ensure the task is on track.
Making high-quality decisions daily is required. The Sr. Regional Director must make decisions quickly and communicate them to the team in a timely manner. They must have the experience and tenure in management that they are able to make good sound business decisions.
Be a trusted leader. The ideal Sr. Regional Director possesses and protects this quality. A trusted leader allows their associates to grow in their career, take ownership of tasks they are assigned and promotes their ideas. They handle tough conversations with grace and confidence, and they do not gossip with others.
Strong understanding of market conditions and trends.
Ability to effectively communicate and build strong relationships with clients and associates.
Highly Organized and detail oriented.

Work Environment & Physical Requirements:

Ability to travel to properties within the portfolio.
Works from home and/or the Home Office, with the ability to attend in-person meetings at the Home Office or other locations with colleagues and clients.
Ability to sit, stand, and walk throughout the day, depending on specific needs.
Frequent need for writing, typing, and fine motor skills such as grasping, turning, and handling objects.
Occasional need to bend, stoop, squat, climb stairs, push, pull, take elevators, and reach above shoulder level.
Ability to lift, move, or carry items as needed.

If you do not fully meet the qualifications listed above but feel you have the skills and experience to be able to be successful in this position we welcome your application! Whether this or another position within Thrive, we would love to help you find the right role in our organization.

Equal Employment Opportunity

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.

Background Check Policy

Thrive Communities conducts background checks associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, please contact careers@thrivecommunities.com.

Thrive Communities reserves the right to modify this policy at any time without notice.

Similar jobs