Senior Relationship Manager - Mortgages

At RAKBANK , we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance.

About the role:

To drive mortgage sales through third-party channels including real estate brokers, financial advisors, and institutional partners. The role focuses on expanding the bank’s mortgage portfolio by developing strategic relationships and ensuring high-quality customer acquisition.

What You’ll Be Doing:

• Generate mortgage business within the ELITE segment to consistently achieve and exceed assigned sales targets, with a strong focus on high‑value and relationship‑led propositions .
• Self‑source mortgage business through personal industry networks, referrals, developer relationships, real estate agents, and high‑net‑worth customer introductions, reducing dependency on branch‑led sourcing.
• Actively acquire New‑to‑Bank (NTB) ELITE customers and convert existing customers through structured relationship building and value‑based selling.
• Cross‑sell relevant banking and wealth products (Elite banking, CASA, deposits, insurance, investment, and lending solutions) in coordination with RMs and product teams to maximize wallet share.
• Clearly explain mortgage products, pricing, documentation requirements, application workflow, approval process, and disbursement milestones to ELITE customers, ensuring a seamless and professional experience.
• Liaise with customers pre‑ and post‑approval to ensure timely completion of documentation, valuations, legal formalities, and disbursements.
• Ensure all mortgage applications are accurate, compliant, error‑free , and processed within defined turnaround times (TATs) , in line with ELITE service standards.
• Maintaining MIS , ELITE pipeline tracking, conversion ratios, and regular management updates on sourcing, approvals, and disbursements

What We’re Looking For:

• Graduate / Postgraduate in Business, Finance, or a related field
• 1–5 years of experience in retail banking or direct sales (preferred)
• Good understanding of banking products and services
• Strong interpersonal and communication skills
• Fluency in English; knowledge of local language is an added advantage
• Cross-sell ratios
• Compliance and documentation quality score
• Customer satisfaction during onboarding

What’s In It for You:

• Competitive, performance-linked compensation
• Medical coverage for you and your family
• Comprehensive life insurance
• Inclusive and diverse workplace culture
• Fast-track career development opportunities
• Mentorship from seasoned industry professionals