Senior Resident Engineer

Responsibilities & Scope

• Observability Platform Management: Own the day-to-day administration, tuning, and optimization of Dynatrace-managed environments, ensuring maximum uptime and visibility.
• Integration & Complementary Monitoring: Leverage SolarWinds to complement Dynatrace capabilities and ensure a unified monitoring framework across infrastructure and applications.
• Incident Response & Troubleshooting: Lead proactive detection, root cause analysis, and resolution of performance and availability issues.
• Performance Optimization: Analyze monitoring data to identify trends, bottlenecks, and areas for improvement; recommend actionable enhancements.
• Stakeholder Communication: Provide regular updates, technical reports, and recommendations to client stakeholders and internal teams.
• Process Compliance & Documentation: Maintain operational runbooks, incident logs, and best-practice guides in line with company and client standards.
• Collaboration & Knowledge Transfer: Work closely with client IT teams to ensure monitoring strategies are fully aligned with business objectives.