Senior Sales Manager

Job Description: Senior Manager - Sales (Luxury Residential) from Real estate background

Location: Gurgaon

Department: Sales

Role Summary:

We are seeking an experienced Senior Manager - Sales with a proven track record in luxury residential real estate sales . The ideal candidate will have a strong understanding of the luxury market, customer behavior, and high-value deal closures. This role involves driving sales performance, maintaining client relationships, and ensuring operational excellence across all stages of the sales process.

Key Responsibilities:

Internal Process Perspective:

Sales Strategy Implementation:

• Execute and adapt sales strategies for luxury residential projects in alignment with company objectives.
• Develop and monitor sales pipelines, forecasts, and KPIs to ensure targets are met or exceeded.

CRM Management:

• Oversee accurate data entry and management in the CRM system.
• Track leads, customer interactions, and ensure timely follow-ups for higher conversions.

Collaboration with Internal Teams:

• Work closely with marketing, pre-sales, and project teams to ensure seamless execution of sales strategies.
• Coordinate with legal, finance, and post-sales teams for documentation, agreements, and compliance.

Process Optimization:

• Identify process inefficiencies and recommend improvements for enhanced productivity and customer satisfaction.

Financial Perspective:

Revenue Generation:

• Meet or exceed monthly, quarterly, and annual revenue targets for luxury residential projects.
• Analyze market trends and competitive pricing to maximize profitability while maintaining market competitiveness.

Budget Management:

• Ensure effective utilization of resources and budgets allocated for sales activities.
• Collaborate with finance teams for payment collections, timely invoicing, and tracking of receivables.

Customer Perspective:

1. Customer Relationship Management:

• Build and maintain long-term relationships with high-net-worth individuals (HNIs) and corporate clients.
• Offer personalized solutions to meet client expectations for luxury residential properties.

1. Client Engagement:

• Conduct property walkthroughs, presentations, and one-on-one meetings to highlight the unique value proposition of projects.
• Proactively address and resolve client queries and concerns to enhance customer satisfaction.

1. Market Intelligence:

• Stay updated on market trends, competitor activities, and client preferences to refine sales approaches.

People Perspective:

1. Team Leadership and Training:

• Lead, mentor, and train the sales team to achieve high performance and customer excellence.
• Foster a collaborative and results-driven team environment.

1. Stakeholder Management:

• Build strong relationships with internal and external stakeholders to support project sales goals.
• Represent the company at client meetings, industry events, and networking opportunities.

Qualifications and Skills:

Education:

• Bachelor's or Master’s degree in Business Administration, Marketing, or a related field.

Experience:

• 10+ years of experience in luxury residential real estate sales, with at least 3 years in a managerial role.
• Proven success in handling high-value clients and closing deals for premium residential projects.

Technical Skills:

• Proficiency in CRM tools, MS Office, and market analysis tools.
• Strong understanding of real estate regulations, RERA compliance, and documentation processes.

Soft Skills:

• Excellent communication, negotiation, and presentation skills.
• Strong leadership and interpersonal skills.
• Ability to work under pressure and meet strict deadlines.