Senior Service Sales Specialist - Eastern Region

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Marketing & Sales Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

This Position reports to:
Marketing and Sales Manager – Saudi Arabia and Bahrain

We value people from different backgrounds. Could this be your story? Apply today or visit careers.abb to read more about us and learn about the impact of our solutions across the globe.

In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility.

• Penetrates into IB, promotes various upgrade, retrofit, and value-add solutions to the benefit of the customer(s) and ABB.
• Understands the channel strategy and the establishment of related prices and prepares sales plan, reviews them, and proposes recovery plan(s) when needed.
• Utilizes IB database to understand the existing IB and identifies and develops sales opportunities for service products and solutions to penetrate the existing IB or new IBs in the market.
• Focuses on the entire service portfolio to secure profit for assigned business / product groups.
• Generates service sales leads and develops new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios.
• Sells entire service product portfolio to expand ABB footprint in the designated area(s).
• Acts as a marketer/salesperson of ABB’s service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings).
• Translates the needs of customer into relevant ABB Service offerings and solutions.
• Establishes long-term customer relationships by understanding their requirements and applicable regulations and by demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM).
• Documents customer feedback and ensures customer satisfaction throughout the sales process.
• Updates IB in the Service database regularly with the changes made at site.
• Contributes to risk assessments related to price and quality.
• Registers required information into the appropriate customer database.
• Plans and performs the right number of weekly sales visits and reports them on CRM.
• Reports leads/opportunities, manages, and updates pipeline in CRM.
• Updates and monitors sales proposals and tenders and follows-up on proposal statistics.
• Communicates contract details in accordance with ABB offering and strategy and manages administrative sales processes.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the Role

• You are immersed in service sales strategies, Installed Base (IB) management, lifecycle management (LCM) solutions, and the MV/LV electrical systems market
• You have 4-6 years of experience in electrical systems services sales and solutions, with at least 2 years working as a team manager leading sales professionals with service portfolio offerings, maintenance contracts, and customer lifecycle solutions
• Possess an enhanced knowledge of CRM platforms (Salesforce or similar)
• You are passionate about building long-term customer relationships and you are innovative around strategic sales planning, team leadership, and driving customer satisfaction
• Degree in Electrical Engineering / Have a demonstrated track record in achieving service sales targets and managing high-performance sales teams with end users and capable of developing relationships with key decision makers
• You are at ease communicating in English and Arabic

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward

Benefits

We invest in our people with benefits that go beyond the basics because your future matters.

More about us

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.