Senior ServiceNow Developer

Senior ServiceNow Developer

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

Brief Job Description

The ServiceNow Senior Programmer IV performs advanced development, configuration, and technical support activities on the ServiceNow platform for DFPS. This role focuses on hands-on development, scripting, integrations, and platform enhancements in accordance with DFPS standards. The position works under general direction and collaborates with system analysts, business partners, and technical teams to deliver reliable, secure, and maintainable ServiceNow solutions.

Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment. Employees at this level may fully perform highly complex programming work and may coordinate and/or perform highly complex coding, testing, and debugging of applications, as outlined by system requirements.

Essential Job Functions (EJFs)

(30%) Designs, develops, configures, and supports ServiceNow modules including ITSM (Incident, Problem, Change, Request), Service Catalog, CMDB, Flow Designer, IntegrationHub, and custom applications in accordance with DFPS standards.

(25%) Develops and maintains server-side and client-side JavaScript for ServiceNow modules using Business Rules, Client Scripts, Script Includes, UI Actions, and scheduled jobs to support module functionality and integrations.

(15%) Builds and supports integrations using REST/SOAP APIs, IntegrationHub, MID Servers, and external enterprise systems.

(15%) Troubleshoots and resolves complex technical issues related to ServiceNow functionality, performance, and data integrity across environments.

(10%) Participates in code reviews, enforces coding standards, and ensures compliance with DFPS security, accessibility (WCAG/Section 508), and change management requirements.

(5%) Provides technical guidance and mentoring to junior developers and contributes to continuous improvement of development processes.

Knowledge, Skills and Abilities (KSAs)

Knowledge of:

• ServiceNow platform architecture, data model, and core modules
• Application development lifecycle and Agile methodologies
• Enterprise integration concepts and authentication mechanisms
• Object-oriented analysis and design.
• Both Waterfall and Agile development environment.
• The Software Development Life Cycle (SDLC) and development standards including programming standards, documentation standards, and testing standards to ensure the quality and maintainability of one or more applications.
• DevOps tools (Jira, Bitbucket) and processes.
• Public/private/hybrid cloud technologies.
• Web Content Accessibility Guidelines (WCAG).

Skill in:

• JavaScript development within the ServiceNow platform
• Developing and supporting ServiceNow workflows and custom applications
• Debugging, testing, and performance tuning

• Problem solving, critical thinking, computer programming, the use of hardware and software, and modifying or developing software for applications.

Ability to:

• Process information logically; to design programs and systems logic; to prepare program specifications; to code, test, and debug software; to interpret technical information related to programming and other areas of data processing; and to communicate effectively.

• Work on relational databases and with database components.

• Communicate effectively both verbally and in writing in a clear and concise manner.

• Use Microsoft Office productivity tools (Word, Excel, Visio, and Project) for completing requirements, design, project tracking and other documentation.

• Translate functional requirements into technical solutions
• Work effectively within cross-functional technical teams
• Manage multiple development tasks and priorities

Registrations, Licensure Requirements or Certifications

Preferred: ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD).

Initial Screening Criteria

• Graduation from an accredited college or university with a Bachelor of Administration (BA) or Bachelor of Science (BS) in Computer Science, Information Systems, Business, or a related field is required. Work experience may be substituted for education on a year-for-year basis.
• At least (5) years’ IT experience in ServiceNow development at enterprise level.
• Experience in one or more areas: System Engineering, Application Development with Java, .Net, Data Intelligence and Infrastructure Services.
• Experience with Agile and JavaScript-based development and system integrations.

Additional Information:

• Applicants from outside Texas must be willing to relocate within 30 days of hire and must be willing to work at the Austin office when required.

• Applicants must be authorized to work in the United States. DFPS is not considering applications from persons who require sponsorship for an employment visa.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.