SENIOR SERVICES TRANSPORTATION COORDINATOR

Note: This job description is currently being updated and is under review for final approval.

Here in Huntington Beach, we believe passionately that the key to becoming the best beach City in the world starts and ends with finding the right people to join our team. At this time, we have an outstanding career opportunity available, as we're looking for the right person to serve as Senior Services Transportation Coordinator.

The ideal candidate for the Senior Services Transportation Coordinator is an organized, detail-oriented professional with strong paratransit experience and a solid understanding of relevant laws and regulations. They excel in scheduling, routing, and using transportation software while effectively leading staff and volunteers to maintain smooth, compliant operations. With excellent customer service skills they build strong relationships with participants, staff, and volunteers and ensure safe, reliable, and responsive transportation services for Huntington Beach’s older adult community.

Examples of Essential Duties

• Coordinates on-demand response transportation operations to ensure timely, efficient and safe customer service
• Schedules and dispatches routes; provides guidance and direction to drivers in route
• Investigates complaints, accidents and personal injuries and completes necessary reports
• Oversees and monitors routes and lift operations to ensure sufficient staffing to facilitate orderly movement of passengers
• Reviews and updates routes; calls in substitute drivers when necessary
• Coordinates the daily work of personnel; assigns, schedules and monitors work
• Appraises performance
• Trains personnel and volunteers; promotes the observation of safe work practices at all times
• Maintains records, and prepares periodic reports
• Assists with scheduling for special events and outreach efforts
• Drives a city vehicle in the course of duties, including providing route coverage, responding to incidents or services disruptions, conducting field evaluations and supporting operational needs
• Manages and maintains transportation software to ensure accurate scheduling, routing, and reporting for senior transportation services
• Ensures program operations are compliant with all applicable laws, regulations, and standards
• Assists with managing the Department of Transportation (DOT) commercial drivers’ program and related records
• Performs related duties as assigned

The preceding duties have been provided as examples of the essential types of work performed by positions within this job classification. The City, at its discretion, may add, modify, change or rescind work assignments as needed.

Minimum Qualifications

Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes:

Knowledge of:

• City and departmental policies and procedures
• City regulations, rules and ordinances related to transit operations
• Worker safety
• City geography; transportation routes and scheduling
• Supervisory techniques
• Effective customer service methods and practices
• Standard office principles and procedures
• Personal computer and standard business software
• Licensing and regulatory requirements for Class B commercial driver’s licenses, passenger endorsements, and paratransit operations

Ability to:

• Plan and organize transportation schedules and routes
• Maintain accurate records; record and retrieve information
• Operate personal computer, standard and specialized software applications, standard office equipment and tablets
• Establish and maintain effective working relationships with those contacted in the course of work
• Communicate effectively with others

SPECIAL CONDITIONS
Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program.

• An online application must be completed in full.
• Applicants must clearly demonstrate that they meet the minimum education, experience, license and/or certification requirements to be considered.
• Applicants whose qualifications best meet the City’s needs will be invited to participate in a virtual oral examination (weighted 100%), tentatively scheduled for August 26, 2026.
• Selection Interview
• Background
• Appointment

Supplemental Information

PHYSICAL TASKS AND ENVIRONMENTAL CONDITIONS
Work involves light to moderate work in an office setting. There is some exposure to the elements and potential exposure to infectious disease when driving. There is a frequent need to sit and infrequent need to stand, walk and to lift heavy objects. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis.