Senior Site Reliability Engineer

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets.

We are seeking a highly skilled Senior Site Reliability Engineer (SRE) to join our team. As an SRE, you will play a pivotal role in ensuring the reliability, scalability, and performance of our cloud-based infrastructure. You will collaborate closely with development, operations, and other teams to implement and maintain efficient and resilient systems.

We are the SRE Frontline Team of CyberArk. Our group ensures the health and performance of system and services is optimal using monitoring tools and dashboards. Our goal is to maintain a scalable, fault-tolerant, high-load, distributed system. We are searching for an outstanding SRE expert who is responsible for driving and improving the Incident Management processes and goals for Site Reliability teams, with a focus on triaging and ensuring the reliability, performance, and scalability of CyberArk’s SaaS services and underlying AWS infrastructure. This role involves a combination of technical expertise, documentation, and collaboration to meet the organization's reliability and availability goals.

Responsibilities:

• Incident Management, Monitoring and Alerting: Drive incident response processes and troubleshoot complex issues, ensuring timely resolution of outages. Establish monitoring, logging, and alerting best practices using tools like Datadog, Site24x7 etc
• Reliability & Availability

Ensure high availability and performance of production systems (SLIs, SLOs, SLAs).

Design and implement strategies to reduce system downtime and improve resiliency.

• Tooling and Automation: Build essential tooling to improve reliability of systems and automated remediation of issues.
• Be a part of the on-call rotation 365x24x7.
• SOP Documentation: Create and maintain documentation for infrastructure, processes, and incident management protocols.
• Understanding of Infrastructure as Code (IaC) tools such as Terraform and Ansible to automate the provisioning, configuration, and deployment processes.
• Cloud Platform Expertise: Hands-on with cloud services, such as EC2, S3, VPC, RDS, EKS, ECS, Cloudwatch, Cloudformation and more. AWS certification is a plus.
• CI/CD Pipelines: Fair understanding of CI/CD pipelines using tools like Jenkins.
• Monitoring and Alerting: Hands-on experience with monitoring and alerting tools like Site24x7, Datadog, CloudWatch, Grafana etc to proactively identify and resolve issues.
• Performance Tuning: Continuously optimize system performance, identify bottlenecks, and implement strategies to improve scalability and efficiency.
• Cost Optimization: Identify and implement strategies to reduce cloud costs while maintaining performance and reliability.
• Security Best Practices: Adhere to security best practices and implement measures to protect infrastructure and data from vulnerabilities and threats.
• Collaboration and Leadership: Work effectively with cross-functional teams to understand business requirements and provide technical guidance. Partner with developers, product managers, and security teams to design reliable services. Advocate SRE best practices, drive cultural adoption of reliability engineering. Mentor junior engineers and contribute to team growth.

#IL-MP01

Required Skills and Experience:

• 5-8 years in SRE, DevOps, or cloud infrastructure roles.
• Strong expertise in cloud platforms (AWS, GCP, or Azure).
• Deep understanding and hands-on experience of AWS cloud services like EC2, S3, VPC, RDS, EKS, ECS, CloudFormation and more. AWS Certification is a plus.
• Good Logical, Analytical and Problem-solving skills.
• Strong communication skills and Ability to work in shifts (24x7).
• Strong scripting skills (Python, PowerShell, CDK, Shell scripting).
• Understanding of infrastructure as code tools (Terraform, Ansible) and AWX Tower
• Knowledge of containerization (Docker) and orchestration platforms (Kubernetes).
• Expertise in CI/CD pipelines and automation tools (Jenkins, GitHub).
• Exposure to monitoring and observability tools (CloudWatch, Datadog, ELK, Grafana, Site24x7).
• Documenting SOP and RCAs.
• Understanding of security best practices and compliance standards. Security Certification is a plus.