Senior Site Reliability Engineer

Company Overview

What You'll Do

We are looking for a self-motivated, driven and creative Senior Site Reliability Engineer to join the Site Reliability team. Metrics and analytics drive engineering at DocuSign and ensure that we are dedicating valuable engineering cycles to the right places. This role is a unique opportunity to impact the entire DocuSign team and drive adoption.

We are looking for a Senior Site Reliability Engineer (Senior SRE) to lead reliability initiatives for high‑impact services. In this role, you will own the reliability, scalability, and performance of one or more critical systems, lead the design and implementation of automation to eliminate toil and reduce operational risk, drive improvements in observability, incident response, and production readiness across teams and partner closely with product engineering, platform, security, and release management to ship changes safely and quickly.

Senior SREs at Docusign operate as hands‑on technical leaders: they set the reliability bar for their domain, mentor other engineers, and lead cross‑functional projects that materially improve availability and customer experience. Ideally, you have a background in software development, incident management, service catalogs, request tracing systems, time series telemetry platforms, application performance management tools or log management tools. The role requires an on-call rotation every 4 weeks.

This position is an individual contributor role reporting to the Senior Manager, SRE.

• Design, implement, and operate highly available, scalable services in cloud environments (primarily Azure, with some multi‑cloud scenarios)

• Define and evolve SLOs/SLIs, error budgets, and capacity strategies for owned services; use them to guide engineering trade‑offs and release decisions

• Analyze patterns in incidents and outages; own long‑term reliability improvements for your domain and contribute to reliability strategy across services

• Write high quality code that is easy to maintain and test

• Ensure design and architecture is extensible across projects, and participate in technical design and code reviews

• Identify operational toil and lead automation efforts to eliminate it—deployment, runbook, and remediation workflows that make incidents rarer and faster to resolve

• Develop robust, well‑tested tooling and shared libraries that are adopted across multiple teams

• Improve CI/CD pipelines and guardrails to reduce change failure rate while increasing deployment velocity

• Design and implement logging, metrics, tracing, and alerting for complex distributed systems; ensure signals are actionable and aligned to business impact

• Build and automate tools and solutions for incident impact analysis and effective mitigation

• Participate in and often lead incident response for Sev0–Sev2 events: triage, mitigation, coordination, and clear communication

• Perform and contribute to blameless post‑incident reviews, root‑cause analysis, and follow‑through on corrective actions

• Work with Operations and Incident Command teams during and post incidents to drive excellence in Incident Management Process

• Compose and analyze dashboard to highlight areas of the business that need attention and help drive organizational KPI

• Create and respond to system generated alerts to maintain system health

• Work with Operations and Engineers to fill any gaps in alerting and telemetry

• Act as the primary SRE partner for one or more engineering teams—shaping architecture, reviewing designs, and embedding reliability best practices

• Mentor and coach other SREs and software engineers on topics such as debugging, observability, incident management, and performance optimization

• Contribute to and help standardize SRE practices, runbooks, and production readiness criteria across CPE and product teams

• Work with Product Management, collaborators and other developers to understand design requirements and provide estimates for development

• Learn and grow in all key technologies in Docusign and be a partner to Eng and Operations teams

Job Designation

What You Bring

• 8+ years of experience in Site Reliability Engineering, DevOps, or Software Engineering roles with ownership of production systems at scale (or equivalent experience)

• Experience coding in at least one modern language (e.g., Go, Python, C#, Java), with the ability to design, implement, test, and debug production‑grade automation and services

• Practical experience operating large‑scale services in public cloud (Azure preferred; AWS/GCP acceptable with willingness to learn Azure)

• Experience with Linux, networking fundamentals, and common infrastructure components (load balancers, DNS, certificates, queues, caches, databases)

• Experience with Observability stacks (e.g., Prometheus/Grafana, OpenTelemetry/Chronicle, centralized logging)

• Experience with CI/CD systems and deployment strategies (blue/green, canary, rolling updates)

• Experience with incident management and on‑call operations for 24x7 services

• Experience in building dashboards and metrics analysis

• Strong analytical and problem-solving skills

• Experience in high‑availability, regulated, or customer‑facing SaaS environments

• Background in reliability practices such as chaos testing, capacity modeling, and performance tuning

• Exposure to release management/unified release practices and safe rollout strategies (feature flags, staged rollouts, configuration‑driven changes)

• Demonstrated leadership driving cross‑team initiatives: reliability programs, migrations, or major refactors

• Strong written and verbal communication skills; ability to explain complex technical topics to both engineers and non‑technical stakeholders

Wage Transparency

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life At Docusign

Our global benefits