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Senior Software & Connectivity Support Engineer (Industrial / Electrical Systems)

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges. Eaton was founded in 1911 and has more than 92000 employees around the globe. In 2025, we generated almost $28 billion in sales and we served customers in more than 160 countries.

We make what matters work.

EATON is hiring a

Senior Software & Connectivity Support Engineer (Industrial / Electrical Systems)

This is a hybrid position (3/2) based in Budapest, Hungary

This is not a call‑centre support role and not a pure software development position.

We are looking for a senior technical support engineer who acts as the first escalation point for complex software and connectivity issues within Eaton’s electrical and energy‑management portfolio.
In this role, you will support customers, partners, and internal teams by troubleshooting non‑standard software and networking issues, working closely with R&D, product management, and L3 engineering teams, and contributing to process improvement, knowledge sharing, and customer satisfaction initiatives.

The position combines advanced technical troubleshooting, customer‑facing communication, and internal technical leadership in an industrial environment.

What you’ll do:

Act as first escalation point for non‑standard software and connectivity issues
Diagnose and resolve complex customer cases in collaboration with L3 engineers, R&D, and Product Management
Provide advanced technical support via phone, email, and web‑based channels
Support trial licence management and deployment for partners and customers
Deliver technical training to partners, customers, and internal teams (remote and onsite)
Contribute to process improvements, documentation, and knowledge‑base development
Participate in continuous improvement (CI) initiatives and best‑practice sharing
Support technical reporting and KPI tracking at team level

Qualifications and skills:

Core technical skills:
- Software troubleshooting (industrial applications)
- Networking fundamentals (TCP/IP, industrial communication protocols)
- Electrical products & energy‑management systems
- Software‑hardware interaction

Professional skills:
- Customer‑facing technical communication
- Structured problem‑solving
- Cross‑functional collaboration
- Training & knowledge transfer

Languages:
- Fluent Business English (mandatory)

What we offer:

Competitive compensation and benefits package
Flexible working solutions
Excellent working environment – safety and ethics are important for us
Culture & Values – we are more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day

At EATON we are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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