Senior Software Engineer

• Design, develop, configure, and customize applications on the ServiceNow platform.

• Work closely with business analysts, process owners, and stakeholders to translate requirements into technical solutions.

• Support the implementation, enhancement, and maintenance of ITSM and other ServiceNow modules.

• Ensure platform solutions are aligned with ITIL processes and organizational standards.

Technical Responsibilities

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  Develop catalog items, workflows, business rules, client scripts, UI policies, UI actions, notifications, and ACLs.

• Configure and customize ServiceNow applications such as Incident, Problem, Change, Knowledge, CMDB, and Service Catalog.

• Build and maintain Service Portal components (widgets, pages, themes) as needed.

• Implement integrations with external systems using APIs, REST, SOAP, JDBC, and MID servers.

• Participate in ServiceNow upgrades, patches, and version migrations, ensuring minimal disruption.

• Conduct unit testing, defect fixing, and deployment following Agile/DevOps practices.

• Support CMDB population and data accuracy with Discovery or integration tools.

• Maintain documentation for technical solutions and configurations.

Operational Responsibilities

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  Troubleshoot and resolve platform issues and provide production support.

• Participate in requirement gathering, sprint planning, and UAT with business users.

• Ensure solutions meet security, performance, and compliance standards.

• Collaborate with team members on code reviews and knowledge sharing.