Senior Software Support Engineer

JOB_REQUIREMENTS

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Overview:

Senior Software support Engineer shall be responsible for the Level2 and Level3 support activities. He/She should be able work in shifts to align with customer sites operating time zones. He/She should work with global customer support teams to analyze an issues reported from the customer sites. He/She should have effective communication skills to debrief the issue to development/senior management teams and document the same. He/She should be able to effectively work within a team of technically strong engineers. He/She should be able to guide the juniors in the support teams. He/She should have knowledge of application deployment technologies. He/She should be able to fix software bugs, testing and maintaining the software is an important task for a Senior Software Support Engineer.

Responsibilities:

Must have a strong understanding of customer con-ops and be capable of comprehending issues reported by customers.
Should be able to offer a workaround for immediate resolution.
Must be able to analyze the complex issues reported by customers and able to identify the root cause without help from leads.
Analyze the logs and necessary data from the customer environment to understand the scenario(s) that caused the issue.
Must have strong debugging skills to identify the root cause of the issues.
Provide the fixes to the software issues in collaboration with the development team.
Provide timely updates through established communication channels.
Update the service management portal with the latest updates for the customer reported issues.
Update product knowledge base with newly reported issues from the sites.
Raise the tickets in the Jira portal and track them to closure.
Continually updating technical knowledge and skills by attending in-house and/or external courses, reading manuals and accessing new applications
Complete assigned tasks on time and in accordance with the appropriate process.
Should be able to contribute to critical/high severity bug fixes and feature development tasks.

Qualifications:

B.E/B.Tech (M.E/M.Tech preferred) in the disciplines of EEE/ECE/CSE or MCA degree or equivalent experience.
Minimum of 6 to 9 years’ experience in the respective technologies

Specific Knowledge and Skills

Candidates should have experience in the following skills and technologies:

Excellent understanding of Object-Oriented Programming concepts.
Good programming skills in Java, Spring boot, Hibernate, RabbitMQ, and Redis technologies.
Must have strong programming skills to write queries for MS-SQL and Postgres databases.
Should have knowledge of microservices architecture and AWS services.
Should have strong Knowledge on docker and Kubernetes technologies.
Should have knowledge on Angular 12+

Soft Skills