Senior Solutions Designer

What you'll bring

• 5+ years of experience in Solutions design, product design, or interaction design, including a proven ability to execute end-to-end design processes in dynamic environments.
• Demonstrated success in enterprise design or B2B systems, working on complex workflows to address multi-stakeholder requirements.
• Strong experience creating artifacts like wireframes, prototypes, customer journeys, and interaction diagrams for enterprise-grade SaaS platforms.

Customer-Centric Expertise:

• Proven experience in customer-facing roles, particularly with enterprise accounts or external stakeholders.
• Skilled at conducting user research and problem discovery to gather actionable insights, working with high-value customers to improve workflows and processes.
• Ability to engage directly with C-suite executives and present designs, concepts, and ideas with confidence and clarity.

Collaboration and Problem-Solving:

• Proven ability to work in cross-functional teams, balancing customer needs, technical feasibility, and business goals.
• Experience working alongside engineers, PMs, and leadership to align roadmaps with customer-driven solutions.
• Thrives in rapidly evolving, high-stakes environments where ambiguity is common and problem-solving is essential.

Technical Skills:

• Expert proficiency in tools like Figma, Sketch, or Adobe XD for wireframing and prototyping.
• Knowledge of design systems and technical feasibility considerations, including APIs and scalable design patterns.
• Familiarity with frameworks like Miro, Lucidchart, or other visualization tools is a plus.

Communication and Influence:

• Exceptional verbal and visual communication skills, with the ability to create compelling narratives for stakeholders ranging from executives to engineers.
• Strong ability to build alignment and influence decisions by modeling customer-first principles.

How you will lead

• Collaborate with C-Level Executives and Enterprise Customers:
• Partner directly with Intuit’s C-suite and strategic enterprise accounts to deeply understand customer workflows, processes, and pain points.
• Participate in onsite engagements with high-value customers to conduct discovery, map end-to-end workflows, and co-create solutions that address technical deficits and unlock new capabilities.

• Deliver Enterprise-Grade Solution Designs:
• Lead the creation of design concepts, including low- and high-fidelity prototypes, wireframes, customer journey maps, and user flows.
• Work on live design iterations during customer engagements to demonstrate how Intuit products (IES, QBO Advanced, Workforce Solutions, etc.) can transform enterprise workflows and drive efficiency.
• Develop user-centered designs that ensure adoption of the full Intuit product ecosystem and support long-term enterprise growth.

• Foster Cross-Functional Collaboration:
• Work with Solutions Engineers, Product Managers, and Customer Success teams to design scalable, technically feasible solutions that align with enterprise needs.
• Incorporate feedback across all stages of engagement—from customers and Intuit’s internal stakeholders—to refine designs.

• Act as the Design Voice in Strategic Roadmaps:
• Translate customer findings and feedback gathered during problem discovery into actionable input for Intuit’s product teams.
• Advocate for customer-first design principles to influence the direction of Intuit’s AI/BI, workflow automation, and integration capabilities.

• Enable Scalability and Reuse:
• Codify insights from individual engagements into reusable playbooks and design artifacts that streamline future enterprise engagements.
• Build frameworks for vertical-specific solutions (e.g., accounting, construction, retail) that accelerate design and decision-making for similar customers.