Senior Specialist - Architecture

Role description

• We are seeking a highly experienced Senior Network Voice Engineer to lead manage and optimize enterprise voice and contact center solutions in a 24x7 operational environment
• The candidate will be responsible for advanced troubleshooting incident management upgrades and process improvement initiatives across multivendor voice technologies Avaya Cisco etc.
• The role requires excellent communication skills readiness to work in rotational shifts and proven hands-on experience in automation and process improvement

Key Responsibilities:

• Provide 24x7 support for voice network infrastructure ensuring high availability scalability and security
• Lead installation configuration and maintenance of voice systems Avaya Cisco etc. and related contact center infrastructure
• Manage user provisioning call routing IVR setups and system integrations
• Monitor system health troubleshoot complex issues and ensure optimal performance and reliability
• Implement and maintain security policies access controls and compliance standards
• Conduct disaster recovery planning and regular DR drills
• Oversee network provisioning capacity planning and performance optimization for voice and contact center environments
• Manage LANWAN QoS SIP trunking and network connectivity for voice systems
• Collaborate with IT teams to integrate voice and contact center solutions with cloud platforms and other enterprise systems
• Develop scripts and automation tools to streamline voice and network operations
• Document procedures configurations and incident resolutions
• Lead incident problem management root cause analysis and continuous improvement initiatives
• Provide technical guidance and mentorship to junior engineers
• Act as SME for UCCE and CUCM providing recommendations and expertise towards consolidation migration of the voice estate
• Proactively identify and present appropriate improvements and innovations in the voice domain

Primary Skills:

• Extensive technical expertise in Avaya Cisco UCCE CUCM and related products
• Handson experience in installation upgrade and troubleshooting of voice network devices
• Proficiency in VoIP protocols SIP H323 MGCP SCCP legacy voice protocols ISDN QSIG and session border controllers
• Experience with network monitoring diagnostic tools and performance tuning
• Ability to debug voice gateways and analyze logs
• Advanced understanding of ITIL processes for incident problem and change management.

Secondary Skills:

• Experience with automation and process improvement using scripting languages Python PowerShell etc.
• Exposure to cloud integration and hybrid voice environments
• Familiarity with documentation and maintaining network diagrams
• Experience in disaster recovery planning and execution
• Experience with outbound dialers wallboards and advanced contact center technologies

Soft Skills:

• Excellent verbal and written communication skills
• Ability to work effectively in cross functional teams and build strong professional relationships
• Willingness to work in rotational shifts and adapt to changing priorities
• Proactive approach to learning mentoring and process improvement
• Ability to lead teams and drive innovation

Skills
Mandatory Skills : CUCM
Good to Have Skills : NICE Contact Center
Other details

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Benefits
Compensation range: $100,000.00 to $110,000.00 per year
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/