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Goodwill Industries

Senior Specialist, Mission Data Insights

March 2026

TITLE:

RESPONSIBLE TO:

Senior Manager, Mission and Sustainability Data

DIVISION/DEPT:

Data Center of Excellence

SUPERVISES:

N/A

FLSA STATUS:

Exempt

OVERVIEW:

This role is central to strengthening mission data excellence across Goodwill’s grant-funded initiatives. The position blends analytical curiosity, creative problem-solving, and strategic communication to ensure high quality, actionable data that drives program impact. The Senior Specialist leads cross-functional coordination between the Data Team, Program Teams, and local Goodwill organizations, ensuring smooth data collection processes, rigorous validation, and clear translation of insights into meaningful stories for stakeholders.

Success in this role requires a proactive thinker who enjoys digging into data to uncover the “why” behind trends, a confident project planner who keeps complex initiatives on track, and a collaborative communicator who can make strategy understandable at all levels. This grant-funded role reports to the Senior Manager, Mission and Sustainability Data.

NOTE: This position is funded by a grant awarded to GII. The position’s establishment and continuance may be dependent upon ongoing grant funding.

BASIC FUNCTION:

Oversee data collection, validation, reporting workflows, and ongoing quality assurance
Lead the setup and implementation of new grant data structures, including onboarding, documentation, and dashboard development
Collaborate with Program Teams to investigate data anomalies, resolve issues, and ensure submission accuracy
Translate program strategy into clear data requirements and reporting frameworks

Engage internal and external stakeholders to support data literacy and adoption
Analyze, interpret, and visualize mission data to generate insights that drive decision-making
Upload validated data to Microsoft Fabric and design and maintain dashboards built in Power BI

SPECIFIC DUTIES1:

Analysis and Reporting (40%)
Produce standard and custom reports to guide decision-making
Conduct trend analyses that identify opportunities, risks, and impact stories
Independently identify hypotheses about grant programs and mission impact(e.g. how business changes or labor market trends could impact our outcomes),and explore data to uncover insights
Generate KPIs for grant‑specific reporting
Document recurring data quality issues and recommend strategic improvements

Identify strategic business insights and mission impact findings to inform Donor Impact team strategy

New Grant Data Setup & Implementation(30%)
Lead data setup for new grants, including:
Creating data dictionaries in collaboration with Program Teams
Liaising with Digital Technology Solutions and Program Teams to define requirements for data collection
Working with Program Teams to explain data requirements and impact to subgrantees
Support data implementation:
Consult with members about their data plans
Support testing of technical products developed by Digital Technology Solutions team

Develop dashboards and automated reports in Power BI using data housed in Microsoft Fabric
Grant Data Visualization(20%)
Conduct a final data quality review and collaborate with Program Teams to clarify and correct questionable data
Finalize and aggregate validated datasets and ensure ingestion into Microsoft Fabric
Build grant dashboards and analytics tools
Track and report on data quality metrics
Training & Support(10%)
Design and deliver data collection and quality training programs for the Program Team
Provide initial technical support to local Goodwill subgrantees for planning to submit data accurately
Provide ongoing mentoring and support to Program Teams on data collection and quality

KEY PERFORMANCE INDICATORS:

Effective project management through new grant data setup and implementation
Strong analytical contributions
Accuracy and completeness of monthly member data submissions
Effective communication and support to subgrantees to understand data requirements, process, and quality
Ability to problem-solve complex situations and stakeholder dynamics
Strong visualization of grant data outcomes and trends

RELATIONSHIPS:

Internal: Work closely with GII colleagues

Local Goodwill Organizations: Frequent engagement with local Goodwill team members.

External: Limited engagement with stakeholders, funders, and vendors.

SKILLS NEEDED2:

Project Management and Cross-Team Collaboration
Experience designing and implementing data setup for grants or programs
Ability to collaborate with technical teams on data solutions
Skilled in cross-functional collaboration and stakeholder engagement
Strategic thinking with a systems mindset
Data Quality& Compliance
Expertise in data validation, exception reporting, and audit processes
Familiarity with compliance protocols in grant-funded environments
Ability to develop and enforce data quality standards
Technical Skills
Proficiency in Power BI or other data visualization tools
Proficiency in Python or other coding languages
Experience with CRM systems (e.g.,CaseWorthy, Salesforce)is a plus
Experience working with a data lake (e.g., Microsoft Fabric) is a plus
Training and Communication

Strong facilitation and stakeholder communication skills
Ability to communicate technical concepts to non-technical audiences
Ability to lead orientation sessions and producing training materials
Analytical & Operational Excellence
Skilled in trend analysis, performance reporting, and dashboarding
Attention to detail and process improvement mindset
Ability to manage timelines and coordinate across teams

EDUCATION:

Bachelor's degree in Data Analytics, Statistics, or related field or Equivalent combination of education and experience. Certification in data analytics or project management is a plus.

EXPERIENCE:

At least three years of experience in data analysis or related field
Demonstrated experience inproducing insightful data analytics and connectingdatatoaction
Experience providing technical training or support
Proficiencyin Microsoft Office suite
Proficiencyindata visualization toolsandPython or other coding languages
Track recordof implementingdata qualityprocesses
Experience working with distributed teams
Experience bringing together stakeholderswith various professional backgrounds
Experience working with federatedor membershiporganizations is a plus

DECISION MAKING:

Exercise discretion and judgment in performance of duties, setting priorities, formatting/designing and organizing tasks.

SUPERVISION:

Regular with latitude given to select appropriate procedures. The work is reviewed primarily for the quality of outcome and secondarily for approaches, procedures and methodologies used to complete the work. Guidance and review may be required on some work problems and projects.

PHYSICAL EFFORT:

Sedentary, lifting 10 lbs. maximum. Walking or standing is required only occasionally; these may be accommodated. Requires long hours at a computer.

OUR VALUES

We believe everyone deserves an opportunity to thrive. Goodwill’s mission grounds us and happens through each one of us. This aspiration applies to each GII team member as much as to the people we serve. GII’s organizational values guide all that we do; how we do our work and make decisions, and how we interact with each other, Goodwill members and all stakeholders.

Our mission happens through me (Passion)

We have a fire for our mission. We bring our energy, creativity and passion to all that we do. By contributing the best of what is within each of us, we inspire the same in our peers, and multiply Goodwill’s impact.

Drive to make a difference (Impact)

We believe that our work must lead to a measurable difference in the lives of the people Goodwill serves. We are committed to performance excellence in all that we do. Our strategy focuses our work to achieve that impact, and we say no to things that do not align.

You before me (Respect)

We treat all people with dignity, kindness, appreciation and respect. We are curious without judgment, and we actively listen to ensure mutual understanding. We give everyone a caring and safe place to share their opinions, their talents, and their questions. We build trust through direct, clear and transparent communication. We are open and humble.

Thriving begins at home (Well-being)

We respect the contributions and the needs of our individual team members equally, and we understand that each one of us needs different things at different times to thrive both in and out of the workplace. We strive to make genuine and continuous investments in one another and ourselves. As such, we adopt healthy, holistic approaches to our work. We proactively care for one another and ourselves by speaking up for what we need and supporting one another in achieving it.

Out of Many, One Goodwill (Advancing Our Mission Together)

We embrace all people and perspectives as we advance Goodwill’s mission to help people reach their full potential through the power of work. We acknowledge historical inequities still exist and are intentional in breaking barriers. We are committed to being part of the solutions, leaning into courageous conversations, and providing inclusive spaces and equal opportunities for real change in all of our endeavors. Our diversified reflection shall shine as one Goodwill.

Be bold, learn and grow (Agility)

We are open, creative, innovative, agile and willing to take risks. We operate with a sense of urgency, without rushing for the sake of speed. While we do our best to make good decisions, we embrace failure for the learning it affords and adapt quickly to move ahead. We are one unified team that succeeds and stumbles and learns and grows together with humility and grace.

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