Senior Specialist, Supplier Relationship Management - Office of Procurement Services

Reports to: Order Fulfilment Manager

Purpose:

The role is responsible for all interactions and daily orders with third-party organizations that supply goods or services to the University. This role acts as the key link in communication between the buying team, vendors, and end-customers, ensuring proper expenditure of university funds through conscientious and ethical conduct.

Responsibilities:

Vendor Performance and Evaluation:

• Support the development and maintenance of the vendors' performance evaluation process
• Maintain and circulate quarterly, semi-annual, and annual performance appraisal reports to stakeholders
• Hold review meetings with vendors to discuss performance and highlight areas for improvement

Vendor Sourcing and Registration:

• Responsible for the new vendors' registration and assessment processes, ensuring full awareness of the University policies and performance criteria
• Develop new vendor sources by meeting with sales representatives and sourcing key local and worldwide suppliers to support the buying team

Order and Contract:

• Monitor the vendors' follow-up process for all placed orders from acknowledgment to payment release, ensuring accurate and timely delivery
• Responsible for suppliers' contracts management, assess order delays, enforce applicable penalties, and resolve quality or payment problems with vendors

Reporting and Risk Assessment:

• Maintain a constantly updated database of vendors, order statuses, end-customer returns, and vendor billing or payments
• Prepare all types of reports, including monthly operation control reports and KPI results, to track performance against goals
• Assess risk areas for existing and new vendors and the market, recommending actions to the supplier relationship management (SRM) manager

Stakeholder Communication and Problem Resolution:

• Act as the primary communication link for order questions and updates
• Respond effectively to the University community inquiries
• Respond to vendors' complaints and end-users' escalations, ensuring quick resolution by coordinating with the buying unit
• Collect end-users ‘feedback to drive satisfaction

Policy Compliance and Strategy Support:

• Participate in developing and implementing procurement policies and procedures and ensure adherence to the University policies
• Recommend commodities for contract purchase based on market studies
• Provide ideas for process improvements to the SRM management

General Duties:

• Perform other related duties as assigned

Qualifications and Skills:

Education and Experience:

• Bachelor's degree in a relevant field is required
• SCM certification(s) will be an asset
• Minimum of seven years of experience in procurement within corporate and multinational companies
• Experience in a corporate environment is an asset
• SRM experience is an asset
• Proven experience in foreign procurement and international trade, including international vendor communication, shipping documentation managemental issuance, incoterms, such as sea and air, international payment terms, and compliance with import regulations and clearance procedures

Technical Skills:

Technical and Functional:

• Professional user of ERP, knowledge of SAP is an advantage
• Good knowledge of supply chain management, best practices and business or financial issues

Communication:

• Strong written and verbal communication skills are necessary for daily interaction with local and international suppliers

Problem Solving and Service:

• Strong problem-solving skills with demonstrated passion for excellent customer service and a commitment to exceptional quality

Organizational and Detail:

• High organizational skills and capability to manage multiple tasks simultaneously
• Must be detail-oriented with high numerical skills

Resilience and Ethics:

• Ability to work under stress and maintain a high degree of maturity, conscientiousness, and ethics

This position is open until January 27, 2026

Placement is based on the candidate’s experience and skills. Only candidates who make it to the short list will be contacted.

"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."

“We thank all individuals who have expressed interest in working at The American University in Cairo.”