Senior Supervisor-Cash Operations Northern Emirates

We are currently recruiting for a Senior Supervisor to join our Cash Services team in our HQ, located in DAFZA, Dubai Airport Free Zone.

Scope :

Senior Supervisor-Cash Operations Northern Emirates is responsible for the preparation and submission of Northern Emirates crew deployment as per company and regulatory (PSFRD) requirement, and to assist the Operations Officer-Cash Operations Dubai & Northern Emirates with the smooth running of Northern Emirates Cash Operations in adherence to Standard Operating Procedures.

Responsibilities:

Financial

• Ensure route staff deployment as per the resource allocation in operation.
• Maintain the record of new and organic business for resource reconciliation.
• Perform route analysis / optimization to adjust new and organic business services.
• Familiarize with changes in regulations and implement necessary adjustments, to maintain compliance and avoid any financial cost.

Customer

• Provide timely and satisfactory response to internal and external operational correspondence.
• Proactively communicate any expected service delays/miss to customers.
• Closely monitor new business, prime customers, emergency, and special services.
• Maintain and update the CIT Customer data with 900+ listed customers.

Process

• Prepare and send daily Crew Deployment Report of 70+ routes to TG Command Center & regulatory authority (PSFRD). Send Crew Deployment amendment to PSFRD in case of staff absence or change of vehicle. Daily 10+ changes recorded.
• Ensure staff compliance with SOP, company policies, safety standards, and regulatory requirements (PSFRD).
• Support operation supervisors with routine CIT/ATM/SCDM/Kiosk services and monitor all teams for timely service completion.
• Dispatch and monitor daily 1600+ services in Northern Emirates including 100+ Ad hoc services and 2 dedicated routes.
• Maintain daily services record, staff nominal roll, annual leave schedule, regulatory training, and coordinate with Admin for staff requirements (Passport, Visa Copy, Uniforms etc.).
• Immediately resolve any issues arising or escalate to Operations Officer and Assistant Manager Operation and perform any other task assigned by Senior Supervisor and Operations Officer.

Innovation

• Analyze operational routes data for route optimization to improve route efficiency.
• Identify processes and solutions to improve efficiency and reduce costs.
• Encourage staff to identify inefficiencies and processes for solution improvement.
• Promote collaboration and teamwork adopting innovative strategies in day-to-day operations.

Selection Criteria:

• 3 years of experience in Security industry, especially in Cash services.
• Excellent knowledge of ATM / CDM/ CIT operations.
• High School/Diploma.
• Excellent communication, time management, and leadership skills.
• Excellent Reporting, Customer management, and performance management skills.
• Strong literacy skills in MS Office (PowerPoint, Word, Excel).
• Strong knowledge of regulatory law for Cash Operations.