Senior Supervisor - Soft

Job Purpose

The Cleaning Manager is responsible for overseeing all day-to-day operations of the cleaning services within the assigned contract, ensuring service delivery is in line with contractual, qualitative, and financial targets. The role ensures superior client satisfaction, operational stability, staff efficiency, and continuous improvement in service standards. The position also requires full knowledge of all contract areas managed by Farnek Services LLC.

Key Accountabilities

1. Strategy & Operations

• Manage daily cleaning operations, manpower rosters, and service delivery.

• Ensure cleanliness standards are consistently achieved across all assigned facilities.

• Prepare, review, and update cleaning schedules and work assignments.

• Allocate resources effectively and minimise overtime.

• Generate operational reports and presentations.

• Develop and implement improved processes, policies, and procedures for efficiency and customer satisfaction.

• Conduct regular inventory audits of assets and monitor usage of cleaning materials.

• Ensure proper use and timely maintenance of machinery and equipment.

• Conduct random quality checks and ensure compliance with SLA/KPI requirements.

• Support CAFM system implementation for enhanced reporting and operational performance.

• Ensure compliance with UAE laws, company policies, and safety standards.

2. Management Responsibilities

• Lead, motivate, mentor, and manage the performance of the team as per PMS guidelines.

• Manage client relationships professionally to maintain a strong and positive company image.

• Conduct supervisor meetings to communicate new processes and address issues.

• Oversee staff deployment and ensure adherence to operational procedures.

• Enhance the training framework by introducing new modules and ensuring skill development.

• Manage staff performance, including coaching, counselling, and disciplinary actions.

3. Financial Accountability

• Manage the profitability of assigned contract(s) and submit monthly profit reports.

• Prepare cost justifications for capital expenditures.

• Ensure timely invoice delivery and zero outstanding payments.

• Ensure timely payment processing for suppliers.

• Support annual budget preparation, cost control, and continuous financial improvements.

4. Business Development

• Maintain effective relations with clients, suppliers, and subcontractors.

• Identify and maximise new business opportunities to expand the contract portfolio.

• Support site visits, estimation, and creation of technical proposals for new projects.

• Suggest and support marketing initiatives related to the contract.

5. Personal & Team Development

• Participate in relevant training programmes and continuously enhance skills and knowledge.

• Understand international cleaning standards (BICSc) and attend related training.

• Participate in annual appraisals and departmental meetings.

• Identify training needs for staff and coordinate with the Training Supervisor.

Key Performance Indicators (KPIs)

• Cost reduction per man-hour

• Increase in contract profitability

• Customer satisfaction ratings

• Business continuity with zero operational disruptions

• SLA/KPI achievement rate

• Staff satisfaction (employee engagement survey)

• Reduction in carbon emissions (Green Cleaning)

Education & Qualifications

• Degree or Higher Diploma in a related field; BA/MA in Business or Facilities Management preferred

• UAE Driving License

• Preferred: BICSc Assessor License

• Preferred: Six Sigma Green Belt

Experience Requirements

• 35 years in a managerial or supervisory role within Facilities Management/Cleaning industry

• Experience managing teams of 100+ staff

• Proven experience in multicultural work environments

• Demonstrated ability in problem-solving, troubleshooting, and people management

• 35 years experience in the Middle East

Skills & Knowledge

• Strong staff management and leadership skills

• Operational and project management abilities

• Excellent communication (verbal & written)

• Commercial awareness and negotiation skills

• Knowledge of cleaning procedures, methods, and equipment

• Planning and organisational skills

• Business development acumen

• Customer service excellence

• Analytical and problem-solving abilities

Competencies

Core:

• Achievement Drive Level 4

• Communication Level 4

• Customer Focus Level 4

• Organisational Commitment Level 4

• Quality Orientation & Accuracy Level 4

• Teamwork Level 4

Job-Specific:

• Analytical Thinking Level 4

• Change Orientation Level 4

• Commercial Awareness Level 4

• Driving Performance Level 4

• Leadership Level 4

• Professional Knowledge Level 4

• Strategic Thinking Level 4

Job Dimensions

Team Size

• Direct Reports: Duty Officers, Administrator, Storekeeper, Technician

• Indirect Reports: 200+ staff

Financial Responsibilities

• Maintain and increase contract revenue

• Enhance contract profitability

Authority

• Approve invoices, LPOs, quotations (as per delegated authority)

• Recommend salary adjustments for staff

• Negotiate pricing with suppliers and subcontractors

Internal Relationships

• Head of Cleaning Services

• Account Manager

• Training Center (Cleaning)

• Purchasing, HR, Finance, Business Development & Logistics Departments

• Direct Reports (Supervisors & Operations Team)

External Relationships

• Clients / Customers

• Suppliers

• Subcontractors