Senior Support Analyst

Position Summary Service

Support Associate serves as the primary point of contact for the US branch, providing endto-end support for policy renewals, including documentation management. A solid understanding of US Health Insurance regulations and previous experience with carriers like Aetna, Blue Cross Blue Shield, and MetLife is preferred. Strong organizational, time management, and problemsolving skills are essential for managing multiple tasks and delivering high-quality support.

II. Primary Responsibilities

• Act as the primary point of contact for the branch (US onshore), providing comprehensive support • Understanding and implementation of US Health Insurance regulatory standards, guidelines, policies and procedures

• Ensure end-to-end support of the policy lifecycle services.

• Conduct end-to-end renewal activities as a US Health Insurance domain expert. • Coordinate with internal operations teams to complete renewal activities on time. • Handle queries effectively to minimize rework at the service center.

• Identify risks and issues and navigate them to successful resolution.

Job Type: Full-time

Pay: ₹315,721.96 - ₹1,369,241.89 per year

Work Location: In person