Senior Support Analyst: Power Platform

Company Description

Robiquity is a technology consultancy specialising in low-code and AI solutions.

Our clients realise measurable benefits in revenue, profitability and service, with multiples of return on investment, typically in-year. We enable future ways of working with AI and Automation, supporting our clients to completely rethink how they operate.

As a technology agnostic solutions partner, we are turning the potential of automation technology into impactful solutions in Policing, Central Government, Pharmaceuticals and Financial Services. Our pedigree in hyper-automation provides a competitive edge when we deploy solutions developed on Microsoft Power Platform, UiPath and Blue Prism.

Robiquity is a straight-talking business built on experience and results. The growth we have realised across our client portfolio and vertical sectors is attributable to the work ethic of our team, our commitment to partnership and our shared values.

Your Opportunity

Our dedicated Managed Services team are looking for a Senior Power Platform Support Analyst to join them. As a Support Analyst you’ll be responsible for the continuous delivery of quality throughout all our services.

• Incident and change management – be the first line of defence as you resolve incidents and solve problems.
• Client and stakeholder engagement – own interactions with stakeholders, ensuring you deliver best services and handle escalations.
• Technical capability – provide daily operational support for Intelligent Automation Production systems.
• Innovate - Identify new process opportunities while maintaining Microsoft Power Platform Solutions.
• Collaboration – work directing with developers to validate requirements and clarify technical feasibility.
• Design – Be directly involved in designing and delivering new solutions and technologies.

Who we’re looking for.

In our mission to build a dynamic and talented team, we are actively seeking individuals who thrive in a collaborative and innovative environment, bringing not only their skills and expertise but also a shared enthusiasm for pushing boundaries and driving meaningful impact. If you are eager to contribute to a forward-thinking organisation and the following points match your skills/attributes, this could be the role for you.

• 2+ years of developing and/or supporting Power Platform environments (Power BI, Power Automate, Power Apps)
• Experience working with the Power Platform Centre of Excellence starter Kit
• Experience with Managing the governance and assurance of Power Platform assets
• Experience of providing 2nd/3rd line technical support in a diverse technology environment.
• Experience of gathering service requirements from diverse groups of stakeholders, to inform current and future service provision.
• An ability to explain technical problems in non-technical language to internal and external stakeholders
• Strong initiative, with excellent organisational, planning and self-management skills
• Experience of effectively co-ordinating your own work and that of colleagues to respond effectively to changing priorities, assessing urgency and criticality of support requests, incidents and problems
• Experience in training and developing support staff in Power Platform

Benefits

This is an opportunity to join a company that will invest in you and your career.

We offer a competitive salary, opportunities for growth and development and a fantastic team culture that you will love working in. Additional benefits will include private healthcare through Vitality, death in service, company pension and 25 days holiday per annum.

We are on an incredible journey. Are you ready to join us?