Senior Support Engineer-Microsoft (L3)

As a Senior Support Engineer for Microsoft within SWATX, you will be responsible for resolving complex technical issues and providing high-level support for Microsoft products and services. Your role will involve troubleshooting, diagnosing, and resolving customer issues efficiently while ensuring customer satisfaction and retention.

You will collaborate with cross-functional teams to improve support processes and contribute to the development of technical documentation and knowledge base articles. Additionally, you will mentor junior support engineers and act as a key technical resource for your team.

Key responsibilities include:

• Troubleshooting and resolving escalated issues related to Microsoft products.
• Providing technical guidance and training to team members.
• Developing and maintaining best practices for support documentation.
• Engaging with customers to understand their needs and provide effective solutions.

Requirements

To qualify for this position, you should have:

• 5+ years of experience in technical support, specifically with Microsoft products and services.
• Strong understanding of Microsoft Azure, Office 365, Active Directory, and other relevant technologies.
• Experience in a customer-facing support role, with excellent communication and problem-solving skills.
• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• Relevant Microsoft certifications (e.g., Microsoft Certified: Azure Solutions Architect Expert) are highly desirable.